Dan Lewis wrote:
On Monday February  05 2007 9:47 am, William Case wrote:
...
And, by the way, I did finally get things working the way I wanted,
but Gawd it was hard.

     One thing that did get through is this: you are very frustrated.
Then again, you also created a problem for someone else: the person or persons who wrote the documentation. Now they can be just as frustrated as you. That is because they do not know where to make any changes to make the information more understandable: you have not told them.
...

I had the same thought as you, but simply the fact that an experienced user has this level of frustration with the product should be a big wake up call. And this is by no means a unique experience.

William: by all means write something specific if you can.

<Joe

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