>From: Harold Fuchs <[EMAIL PROTECTED]> >Sent: Feb 21, 2007 1:50 AM >To: [email protected], James Mckenzie <[EMAIL PROTECTED]> >Subject: Re: [users] Members posting return receipts to an e-mail list > >On Wednesday, February 21, 2007 3:05 AM [GMT+1=CET], >James Mckenzie <[EMAIL PROTECTED]> wrote: > >> James: >> >> Brilliant, simply brilliant! >> >> James McKenzie ><snip> > >>> Perhaps the solution is for everyone on the list to send the receipt. >>> They'd soon realize it's a bad idea. ;-) >>> >>> --------------------------------------------------------------------- ><snip> > >Not really. > >I'm fairly sure most newbies who e-mail this list don't realise their >message is going to hundreds of individual people (I certainly didn't when I >started). Instead I believe they think their message is going to a single >Help Desk. Therefore I believe they'd be mightily p****d off if they got >hundreds of unexpected receipts. It would just give us and OpenOffice a >reputation for rudeness and ill-breeding. We'd be doing it deliberately >whereas they only did it through misunderstanding.
Harold with the new and improved README that is included with 2.2, I don't think there is going to be any doubt that this is a mailing list. Also there are instructions on how to access GMANE to read this list, if what I remember is correct. I have toned down the scope of my work for this to including links in the HTML version to the User Guides, FAQs and a gentle reminder in both formats that this is a volunteer supported mailing list and that all replies are from people who work with and use OpenOffice.org. I've also raised an issue on the Issue Tracker (it is not Issuezilla as reported that is trademarked by the the Mozilla project.) It is very hard to understand and use if you are a first time (or even an expert) submitter. My proposal is to modify its interface so that the QA triage team determines which internal team gets the issue. This prevents frustration on the part of the submitter and keeps issues from 'bouncing' around and becoming 'lost'. As to the problem with return receipts, I just don't send them. However, if people feel that it will send a message, go ahead and send them. Your address is on it, so don't be surprised if you get hundreds of messages back from users asking questions.... James McKenzie > >Harold Fuchs >London, England >Please reply only to [email protected] > >--------------------------------------------------------------------- >To unsubscribe, e-mail: [EMAIL PROTECTED] >For additional commands, e-mail: [EMAIL PROTECTED] > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
