On Monday March 05 2007 9:49 am, William Cool wrote:
> This is the input so far, and everything I've tried (starting from
> the beginning):
>
> [Q1]
> The installation is hanging up and I'm prompted to select an
> alternate path for the installation files. I am told the
> installation folder on my Desktop is an unavailable network
> resource.
>
> **************
> [A1]
>
> > I'm afraid you don't really give enough information for anyone to
> > be helpful.
> >
> > You are still trying to install OpenOffice, aren't you - not yet
> > to run it? Do you mean you have the single downloaded
> > installation file on your desktop or that you are trying to
> > install the application itself to the desktop? I trust it is the
> > former, as the latter would not be sensible.
> >
> > Are you in some sort of institutional setting? If so, it may
> > indeed be that your desktop is not stored on your own PC but on a
> > network drive, as the desktop is part of your profile, and your
> > institution may have decreed that you should have a "roaming
> > profile", which is then stored on some sort of file server. Some
> > installation processes (I can't speak for OpenOffice here, but it
> > could be a problem) don't like installing from a drive mounted
> > over a network. In this case, the solution is simple: just copy
> > the installation file to somewhere on your local drive
> > (C:\Windows\temp would be one place) and then try running the
> > installation from there. Remember that you can always delete
> > this file (or back it up to CD) once you have installed the
> > application, since the installation file itself is not needed for
> > the application to run.
> >
> > I trust this helps.
>
> *****************************
>
> [Q2]
> Okay, I had v1.9 and noticed there was a more current version. I
> uninstalled 1.9 and downloaded 2.1. I am at home, I have a cable
> modem and a router, but no other hardware between myself and the
> net, and no institutional settings to interfere with me, save
> perhaps PC-cillin. I downloaded the install file (to the default
> Temp directory), ran it, and it unpacked a folder to my desktop and
> tried to install from there. That seemed unusual, but--whatever; I
> hadn't seen OO.o do that before, but other programs have, and
> what-the-heck, this is a new version. For whatever reason, though,
> my sys hangs-up at that point, declaring my desktop an 'unavailable
> network resource'. (?!?) I can't run any of the OO.o setup files
> from the desktop folder, for the same reasons.
> This is an entirely new problem to me; I've never seen the like of
> it. I have no 'network resources' that I could have installed
> *anything* on, as my 'network' consists of internet sharing and
> naught else. I deleted the 'install' (there was nothing under
> 'Add/Remove Programs') and tried to download it again, but to the
> same effect. I am completely at a loss as to what is going on.
> SpinRite declares my disks in fine shape. I boot fine (though I'm
> having a bit of trouble with some advanced video features). I have
> no malware to deal with, save the odd cookie or two.
> My only thought is that something got fouled-up when I switched out
> my C: drive, some time back. I'm not sure if I've installed any
> other new programs since that time or not. I used a file transfer
> program that came with the Western Digital disk, and it seemed to
> transfer settings, programs and files just fine. Perhaps it
> toggled something where it shouldn't have? I am really quite
> perplexed.
>
> ************************
>
> [A2]
>
> >I ought to say that, from your original rather brief description,
> > I imagined the problem might be simple and thought I might be
> > able to help. But I'm not in a position to test these things out
> > and maybe not knowledgeable enough to be able to help. So - even
> > after you've read what is below - you might want to go back to
> > the list with your longer explanation and ask again. But I've
> > done some thinking and research, and I've not given up yet!
> >
> > At 21:15 04/03/2007 -0800, you wrote:
> >>Okay, I had v1.9 and noticed there was a more current version. I
> >>uninstalled 1.9 and downloaded 2.1.
> >
> > I suspect that this is the clue. You may not have completely or
> > properly uninstalled the older version.
> >
> >>I am at home, I have a cable modem and a router, but no other
> >> hardware between myself and the net, and no institutional
> >> settings to interfere with me, save perhaps PC-cillin.
> >
> > So it's a rogue error message, then.
> >
> >>I downloaded the install file (to the default Temp directory),
> >> ran it, and it unpacked a folder to my desktop and tried to
> >> install from there.
> >
> > Does it give you the option to unpack it somewhere else? I don't
> > recall. If so, try that.
> >
> >>That seemed unusual, but--whatever; I hadn't seen OO.o do that
> >> before, but other programs have, and what-the-heck, this is a
> >> new version. For whatever reason, though, my sys hangs-up at
> >> that point, declaring my desktop an 'unavailable network
> >> resource'. (?!?) I can't run any of the OO.o setup files from
> >> the desktop folder, for the same reasons.
> >
> > I've done a bit of research, and one suggestion is apparently
> > that the remnants of the previous installation can cause this
> > problem, perhaps by leaving registry entries that should have
> > been removed. And the suggested solution is to try again to
> > uninstall the older version. Do you still have the installation
> > file for the *previous* version? If not, you should be able to
> > download it again, either from the OpenOffice site or, failing
> > that, from either http://openoffice.bouncer.osuosl.org/ or
> > ftp://ftp.osuosl.org/pub/openoffice/stable/. When you have this,
> > run that installation again, and you should get options to
> > modify, repair, or remove the application. If you choose
> > "remove" and let it complete its work, you may find that the
> > uninstallation is completed properly. Then you can run the
> > installation of the new version again, of course.
> >
> >>I have no 'network resources' that I could have installed
> >> *anything* on, as my 'network' consists of internet sharing and
> >> naught else.
> >
> > Yes: it seems that the error message is not altogether accurate!
> >
> >>I deleted the 'install' (there was nothing under 'Add/Remove
> >> Programs') ...
> >
> > No, there wouldn't be, of course - as you haven't got far enough
> > through the installation for it to be recorded.
> >
> >>... and tried to download it again, but to the same effect.
> >
> > I don't expect that the download process was the problem, in
> > fact: you probably had an accurate copy of the installation file
> > already.
> >
> >>My only thought is that something got fouled-up when I switched
> >> out my C: drive, some time back.
> >
> > If you can create other new items on your desktop, I doubt that
> > this is the case.
>
> ****************************
>
> [Q3]
> Okay, there was no 'stable' version of 1.9 (I think it may have
> been a beta--serves me right!), so I tried 1.1.5. That installed
> and uninstalled fine, but did not fix anything. So I tried to
> install 2.0.4. That, again, unpacked a folder to my desktop and
> then hung-up (during installation, most of the way through
> 'Validation'), saying the file it wanted (openofficeorg20.msi) was
> not in that folder (even though it is) and I should find another
> path. I have a copy of the OpenCD, so I checked, and yep, that had
> 2.0 on it. I tried to use that as the source for the file, and it
> just gave me the same message (just with a different path). Yet,
> under 'Add and Remove Programs', OpenOffice 2.0 is listed now!
> However, when I tried to uninstall, I get the same message as when
> I try to (re)install:
>
> "The feature you are trying to use is on a network resource that
> is unavailable." [New Paragraph] "Click OK to try again, or enter
> an alternate path to a folder containing the installation package
> 'openofficeorg20.msi' in the box below."
>
> And then, below, there is a text box with a path to the desktop
> folder containing the appropriate file. (?!?) Whatever path I use,
> I get a pop-up saying:
>
> "The file '[drive]:\ . . . ~ . . .\openofficeorg20.msi' is not a
> valid installation package for the product OpenOffice.org 2.0. Try
> to find the installation package 'openofficeorg20.msi' in a folder
> from which you can install OpenOffice.org 2.0."
>
> So I tried to download the software developer's package, thinking
> it might reinstall some missing files or registry keys in a
> different way. That took, surprisingly, about a half-hour, and, of
> course, solved nothing. (It was a longshot anyhow.) It took
> another forty minutes or so to uninstall. So, now it looks like I
> need to uninstall everything manually, through the registry, which
> I don't actually know how to do.
> Any more ideas? Or should I take this back to the forum?
> I think I'll post this whole e-mail there anyhow.
>
> Thanks, though, for the input. It's much appreciated. It helps me
> to not go quite so crazy, if I know there's another source of ideas
> besides just myself.
This may or may not work. Shut down your anti-virus program
before trying to install OOo. That means you should disconnect from
the Internet before shutting that program down. (Disconnect from the
cable first.) If the installation goes well this way, restart your
anti-virus program before connecting back to the cable.
You might also want to check the md5sum for the file you
downloaded. Go to http://download.openoffice.org/2.1.0/md5sums.html.
The third row of numerals and letters is the md5sum for the Window's
version of 2.1.0. This also a link to instructions on md5sum at the
top of this page.
Dan
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