On 08/03/07, TerryJ <[EMAIL PROTECTED]> wrote:
Harold Fuchs-2 wrote: > > Following a spate of e-mails to this list from users having problems > registering with the OO web-forums, I just sent the following message to > the > Site Feedback section of the web-forum at www.oooforum.org > > ======== start of message ============ > I am one of many volunteers who support OpenOffice.org software via the > *mail list* "[email protected]". We have recently been receiving > requests > for help from users whose registration process for this ( www.oooforum.org) > web-forum has been interrupted for whatever reason. > > In general the result is that the user cannot logon with their username > and > password but they cannot re-register because the process complains that > the > e-mail address and/or username is already in use "by another user". > > There are two additional features that make this even more frustrating: > > 1. There doesn't seem to be any way of contacting an administrator without > a > valid username & password, even though one of the web pages says "contact > an > administrator" in the event of logon problems. > > 2. The "forgotten your password?" feature requires that you enter an > e-mail > address *and* username, but the system doesn't recognise the combination > because of the mangled registration process. > > It seems that the only way out for a user left in this position is to > create > a brand new e-mail address and start again. Of course this is usually not > convenient, to say the least. > > Please, please provide a way out. It seems to me that the easiest way is > via > the "forgotten password" route. If someone enters an e-mail address, mail > out the password to that address or reset the password and mail the new > value. I think you also *must* allow non-registered users to contact the > administrator, possibly via a special form that anyone can access, > *without* > a username or password. I understand that this might generate an amount of > spam but I think this must be tolerated in the interests of providing a > better service to the users. > > You can contact me at the e-mail address in my user profile for this > forum, > or at "[email protected]". If you do the latter, your message will be > seen by all the members of that list. > > Thank you for your attention. > ======== end of message ============= > > -- > Harold Fuchs > London, England > > It was good of you to go to the trouble of registering and posting this in the forum. The owner of the forum site is the sole administrator and I have made an initial attempt to bring your post to his notice. -- View this message in context: http://www.nabble.com/OpenOffice-Web-Forum---Registration-Problems-tf3368416.html#a9372265 Sent from the openoffice - users mailing list archive at Nabble.com. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Thank you for your efforts. I have had a reply, via the forum. I quote: ========= begin quote ========== A message has been sent out among the moderators to see if we can address this issue. Unfortunately, a moderator does not have sufficient access to handle these problems, an administrator is required. ========= end quote ======== So we just have to await developments; perhaps a nudge every so often if time drags ... -- Harold Fuchs London, England Please reply *only* to [email protected]
