On 22/05/2007, at 1:48 AM, Pueblo Native wrote:
mike scott wrote:
On 20 May 2007 at 16:43, Dan Lewis wrote:
...
If you were frustrated because something was not working
the way
you thought it should, would you want to "cross a couple of rivers
before you got a cup of water"? Granted, there are some who are not
willing to try to find an answer. But what about those who have
tried
and could not find what they thought they needed?
I see where you're coming from, but I have to say the
noise:information
ratio here is incredibly high, and getting worse.
Maybe a tip from the TfL 'oystercard' website could be considered.
They
have a general 'ask us a question' facility(*); but having typed
in the
question and hit 'submit', it searches an FAQ /first/, gives a short-
list of likely topics, and asks if the question has been answered.
You
can't stop someone ignoring this of course, and simply hitting 'No',
but I'm sure it would remove some of the frequent questions, like
"does
it run on vista". or "I've bought OOo and want my paid-for support".
There could be that too, and that's a reasonable idea. But I'm
beginning to think that if the noise ratio is getting too high here,
maybe we should build some walls. Or more specifically, we build a
sound
room.
Follow this: supposing we created a mailing list, [EMAIL PROTECTED]
frequented by a few people who are open to being the "wizened old
souls"
and funneled the non subscribed e-mails or the e-mails generated by
that
"YOU MUST PUT A SUMMARY HERE" form over there. Anybody who signed up
for that list knows what they are getting into (namely, the same old
questions that are usually answered by the FAQ).
Don't forget that there is the OOo knowledgebase at http://
mindmeld.cybersite.com.au as well.
Regards
Jonathon
------------------------------------
Jonathon Coombes - Cybersite Consulting
MySQL Consulting + Training Partner
Authorised MySQL Training Centre
http://www.cybersite.com.au
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