Hi,
Charles Burnell wrote:
Dear Mr. Fuchs,
I tried the solutions you suggested without success. Since my computer
does not seem to have a file named "openofficeorg20.msi" is there a way
to work around this? Thank you for your help with this problem.
Please, have a try with 'Windows Installer CleanUp Utility' ->
http://support.microsoft.com/?scid=kb%3Ben-us%3B290301&x=13&y=10
to get rid of
"error 1714 -
The older version of OpenOffice.org2.2 cannot be removed."
[Are you sure, it was 'OpenOffice.org 2.2'?
Isn't it 'OpenOffice.org 2.0'?].
After having removed the Windows Installer database entry of old
version 2.0.3, the installation of version 2.2 should work.
... and:
If none of the above helps, come back here
and we'll have another think.
Manfred
Harold Fuchs wrote:
Charles Burnell wrote:
I have Open Office 2.0.3 on my computer. I tried to update it to 2.2
and got an error message during the installation process. The error
said "The features you are trying to use is on a network resource
that is unavailable." It is looking for openofficeorg20.msi. I can
not find this file anywhere. Then I get error 1714. "The older
version of OpenOffice.org2.2 cannot be removed.
Can someone help me get this to work? I tried to reinstall the
original version of Open Office I have on disk. Once it found a
newer version on my computer, it did not go any further.
First, before trying to install the new version make sure the old
version's Quickstarter is not running. If it is it will show up as a
grey icon in the System Tray. Right click on this icon and choose Exit
from the menu that pops up.
Second, the error message you are getting is frequently caused by
Antivirus (AV) software believing that what you are trying to install
is a virus. This does not only happen with OpenOffice. To try to
overcome this please do as follows:
1. Completely disconnect your computer from the internet.
2. Disable your AV and firewall software
3. Retry the installation process - after stopping Quickstarter as I
outlined above.
4. Enable your AV and firewall software
5. Connect your system to the net; *never* leave your system connected
to the internet if your AV and firewall software are not both running
properly.
If none of the above helps, come back here and we'll have another think.
---
CC: Charles Burnell
Please reply to [email protected] only
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