Harold- thanks so much for your help. I did all that you suggested but still
cannot uninstall OO2.2 or install 2.3. I get the same message to insert the CD.
I have decided that, since I only use the document writer, I am going to forget
about upgrading OO. My documents are not complicated, and the current version I
have is adequate. Again, thank you for taking the time to help me.
----- Original Message -----
From: Harold Fuchs
To: [email protected]
Cc: Onnie & Marty Polin
Sent: Tuesday, September 25, 2007 12:06 PM
Subject: Re: [users] CD
On 25/09/2007, James Knott <[EMAIL PROTECTED]> wrote:
I really don't know what to tell you. I have installed OpenOffice many
times from the download file and never seen that problem.
Perhaps someone else on the mail list has some ideas.
Onnie & Marty Polin wrote:
> Thanks for your reply. I'm using Windows XP and have never had a
> problem before when downloading OO updates. I'm not very computer wise
> so I would appreciate relatively simple answers if possible. I tried
> to remove OO 2.2 with Add/Remove Programs in Control Panel. I got the
> same message that I got when trying to install OO 2.3. The message is:
> "The feature you are trying to use is on a CD-ROM or other removeable
> disk that is not available.
> Insert the OO 2.2 disk and click OK"
> Since I originally downloaded OO from the website, I never had a CD of
> the program.
> I appreciate any help you can offer.
>
> ----- Original Message -----
> *From:* James Knott <mailto:[EMAIL PROTECTED]>
> *To:* [email protected] <mailto:[email protected]> ;
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED] >
> *Sent:* Monday, September 24, 2007 6:27 AM
> *Subject:* Re: [users] CD
>
> Onnie & Marty Polin wrote:
> > I'm trying to install OO 2.3, but it asks me use a CD to
> continue. I don't have a CD for OO. Can you help?
> >
> Does it indicate what CD? OpenOffice doesn't require a CD,
> assuming you
> downloaded it from www.openoffice.org <http://www.openoffice.org>.
>
> BTW, when you ask a question, it helps to describe the problem
> with some
> details, such as what operating system you're running etc.
>
>
> --
> Use OpenOffice.org <http://www.openoffice.org>
>
--
Use OpenOffice.org < http://www.openoffice.org>
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First, try quitting the Quickstarter. If it's running there will be an icon
for it in the System Tray - grey/blue with two flying birds pictured; *right*
click on it and choose Exit. Now try the Add/Remove again and if it succeeds,
install the new version.
Otherwise carefully read and follow the instructions at
http://support.microsoft.com/kb/290301
The Add/Remove should now work, as should the installation of the new
version.
If the Add/Remove is OK but the installation still fails then it's most
likely your Antivirus (AV) and/or Firewall (FW) software believing the install
program is a virus; that's a common problem, not unique at all to OO. To
overcome it:
1. Disconnect your system completely from the internet
2. Turn off the AV and FW software.
3. Run the installation process.
4. Restart your AV and FW software.
5. Re-connect to the net; *never* leave your system connected if your AV and
FW software are not both running properly.
If you still can't install the new version you might come back here for more
help but I think it'll be hard for us to diagnose your problem remotely. Better
would be to try and find a local Windows guru; preferably free but ...
Please note that I firmly do *not* believe this is an OpenOffice problem.
Instead I'm 99.999% sure it's a Windows problem. That's why I said "a Windows
guru" ...
Oh, please keep careful notes of what you do and especially the exact text of
any error messages you get so that if you need to consult further at least
we/they will know where they are starting from.
--
Harold Fuchs
London, England
Please reply *only* to [email protected]
