On 03/12/2007 16:40, Rachel McKnight wrote:
Hi,
I recently purchased your CD - OpenOffice.org (delivered to 153 Pudjeck
Road, RD2, Timaru), included on it is 40 other programs.
One program I have tried to install is "DIA". The application fails to start
as it is missing 'libgtk-win32-2.0-0.dll'.
It tells you that reinstalling may fix the problem, but it doesn't.
Is there any way that you can send me what is required to install this
application as it sounds excellent and I was bitterly disappointed when it
didn't work.
Thankyou
Rachel McKnight
[EMAIL PROTECTED]
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12:05 p.m.
First you didn't buy OpenOffice from "us". We don't sell it. At all.
There is a list of CD vendors on the OpenOffice web site but none of
them has anything to with "us". That's because "we" are a collection of
*users* of OpenOffice from around the world who donate some of our time
to helping other users.
Second, you didn't need to *buy* OpenOffice. It's free from
"www.openoffice.org". That's free to download, free to use, free to give
to others. Support is free via this group. Documentation is also free
from the same web site as the software.
Third, OpenOffice does not have a component called DIA. I have a
complete installation. No DIA. Also no "libgtk-win32-2.0-0.dll". The
components of OpenOffice are Base, Calc, Writer, Impress, Math and Draw
which correspond approximately to Microsoft's Access, Excel, Word and
PowerPoint, with Math and Draw having no equivalents. the "libgtk" file
seems to be part of another free software package named GIMP. It's an
image processing package. You can get it from
http://www.gimp.org/downloads/ if you want.
Fourth, this is a public mail list. It is read by thousands of people
and its messages are archived in myriad places. You may decide in future
that including personal details like postal address is not a good idea -
there are villains out there.
I suggest you contact the company from which you bought the CD and
complain. If it won't help you *might* have recourse through your credit
card company, assuming you used one to pay for the CD and depending on
the laws in NZ.
In the meantime I suggest you remove the software you have installed
(Control Panel>Add/Remove Software) and then download and install the
proper version from the OpenOffice web site. If, having done that, you
still have problems, by all means come back here with details.
--
Harold Fuchs
London, England
Please reply *only* to [email protected]
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