There's an option for the Polycom phones to switch the hold behaviour.

Set voIpProt.SIP.useRFC2543hold to 0, and it should use RFC3264 rules
for signalling hold instead of 0.0.0.0.

Benko wrote:
> Hello!
> 
> I'm having a issue with NAT and rtpproxy. Usually my setup works fine
> with natted clients, the Connection Information is overwritten with the
> IP of the rtpproxy and audio passes through in both directions.
> However, today i came across a problem where the Polycom 501 sets a
> outgoing ip of 0.0.0.0 instead of the private ip after resuming a call
> that was on hold(actually, the other party is invited again) - and the
> force_rtp_proxy ()-command on openser left the ip untouched instead of
> overwriting it with the rtpproxy-ip. As a result the person that was on
> hold had audio but the polycom user(with the "wrong" ip) hadn't. 
> 
> The false ip left aside, is it expected behaviour of force_rtp_proxy to
> not touch 0.0.0.0?
> 
> Just out of curiosity - does someone know the "on hold"-problem with
> polycoms?
> 
> thx
> christian
> 
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