Hi,

> 
> On Thu, Feb 14, 2019 at 11:37 AM Jiří Sléžka <jiri.sle...@slu.cz
> <mailto:jiri.sle...@slu.cz>> wrote:
> 
>     Hello,
> 
>     we are using ovirt 4.2.8.2-1.el7.
> 
>     One our user probably tried to preview taken snapshot but the task is
>     stucked and never finished. Also disk is locked.
> 
>     Here is engine.log
> 
>     https://pastebin.com/izBJ1BUg
> 
>     I am not sure what went wrong except one java.lang.NullPointerException
>     error... Could it be some bug?
> 
> 
> Indeed, it looks like a bug. Can you open one: 
> https://bugzilla.redhat.com/enter_bug.cgi?product=ovirt-engine
> component = BLL.Virt,  team = Virt
> please attach your logs too.

here it is

https://bugzilla.redhat.com/show_bug.cgi?id=1678234

Cheers,

Jiri

>  
> 
> 
>     Also I would like to unlock disk and clean this task. I can see locked
>     snapshot and disk
> 
>     [root@ovirt dbutils]# ./unlock_entity.sh -q -t snapshot -c
> 
>     Locked snapshots
> 
>                     vm_id                 |             snapshot_id
> 
>     
> --------------------------------------+--------------------------------------
>      df27ee13-9961-41d5-a4eb-bbb0aadf9086 |
>     58998020-08cb-4c84-8847-0cb6790724ba
> 
>     [root@ovirt dbutils]# ./unlock_entity.sh -q -t disk -c
> 
>     Locked disks
> 
>                     vm_id                 |               disk_id
> 
>     
> --------------------------------------+--------------------------------------
>      df27ee13-9961-41d5-a4eb-bbb0aadf9086 |
>     f6405448-baf8-4cc2-8ee7-798ca11cad10
> 
>     but no runnig tasks
> 
>     [root@ovirt dbutils]# ./taskcleaner.sh -o
>      t
> 
>     but in ovirt-manager I see this stucked task...
> 
>     Preview VM Snapshot predsysprep of VM install_10_64bit_LTSB_UK_ucebny -
>     Started: Feb 12, 2019, 11:28:04 AM
>     Validating - Completed: Feb 12, 2019, 11:28:04 AM
>     Executing - Completed: Feb 12, 2019, 11:28:15 AM
>     Creating Volume - Completed: Feb 12, 2019, 11:28:15 AM
>     Finalizing - Started: Feb 12, 2019, 11:28:15 AM
> 
>     what is best approach to unlock and clean this?
> 
> 
> I'm not sure -- hopefully someone else can assist :)
>  
> 
> 
>     Thanks in advance,
> 
>     Cheers, Jiri
> 
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> 
> 
> 
> -- 
> 
> GREG SHEREMETA
> 
> SENIOR SOFTWARE ENGINEER - TEAM LEAD - RHV UX
> 
> Red Hat NA
> 
> <https://www.redhat.com/>
> 
> gsher...@redhat.com <mailto:gsher...@redhat.com>    IRC: gshereme
> 
> <https://red.ht/sig>
> 


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