Make sure you have the right imageio versions. We spent around two months
troubleshooting a similar problem and eventually found my customer had
imageio 1.0.0 when they should have had something like 1.4.4. Do an rpm -
qa | grep imageio on both your RHVM and RHV-H systems and see what it looks

Also try that test button in RHVM and see how it behaves. Does it fail
right away or does it take a couple seconds?

- Greg

On Fri, Jul 24, 2020 at 9:24 PM Lynn Dixon <> wrote:

> All,
> I recently bought a wildcard certificate for my lab domain (
> and I replaced all the certs on my RHV4.3 machine per our documentation.
> The WebUI presents the certs successfully and without any issues, and
> everything seemed to be fine, until I tried to upload a disk image (or an
> ISO) to my storage domain.  I get this error in the events tab:
> [image: image.png]
> I also see that the disk is showing up in my storage domain, but its
> showing "Paused by System" and I can't do anything with it.  I cant even
> delete it!
> I have tried following this document to fix the issue, but it didn't work:
> I am seeing this error pop into my engine.log:
> And I see this error in my image-proxy.log:
> WARNING 2020-07-24 15:26:34,802 web:137:web:(log_error) ERROR
> [] PUT /tickets/ [403] Error verifying signed ticket: Invalid
> ovirt ticket (data='------my_ticket_data-----', reason=Untrusted
> certificate) [request=0.002946/1]
> Now, when I bought my wildcard, I was given a root certificate for the CA,
> as well as a separate intermediate CA certificate from the provider.
> Likewise, they gave me a certificate and a private key of course. The root
> and intermediate CA's certificates have been added
> to /etc/pki/ca-trust/source/anchors/ and I did an update-ca-trust.
> I also started experiencing issues with the ovpn network provider at the
> same time I replaced the SSL certs, but I disregarded it at the time, but
> now I am thinking its related.  Any advice on what to look for to fix the
> ovirt-imageio-proxy?
> Thanks!
> *Lynn Dixon* | Red Hat Certified Architect #100-006-188
> *Solutions Architect* | NA Commercial
> Google Voice: 423-618-1414
> Cell/Text: 423-774-3188
> Click here to view my Certification Portfolio <>

Greg Scott
Red Hat Senior Technical Account Manager
mobile 1-651-260-1051
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