On Wed, Oct 14, 2020 at 11:09 AM Yedidyah Bar David <[email protected]> wrote: > > On Tue, Oct 13, 2020 at 6:07 PM <[email protected]> wrote: > > > > I hope it is not too forward of me to only send it to you. > > It's not about being "too forward" or not. > > oVirt's support is intentionally on a public mailing list, so that: > > 1. Everyone can (try to) help. And many do, including people outside > of Red Hat (which funds (almost?) all of the development). And I'll use > this opportunity to say to all those that take a part: Thank you! :-) > > 2. Everyone can learn, also after the case, by searching the list archive. > > I think almost all large/successful open-source projects follow similar > practices, largely for the same reasons. > > This does have a price - people that want to get help, do have to pick > one of: > > 1. Give up on (part of) their privacy/secrecy, by revealing domain names, > IP addresses, etc. publicly
Just one (important) note: This should not include passwords, secret keys, etc. I obviously recommend to verify that any logs or data you share publicly does not include these. If log files include them, we (usually?) consider this a bug. If you find one, please report it. Thanks! Best regards, > > 2. Reproduce all issues on a test system with random domain names and > private IP addresses > > 3. Replace all occurrences of sensitive/private items in the logs they > share > > 4. Find someone that agrees to help them in private, see e.g.: > > https://www.ovirt.org/community/user-stories/users-and-providers.html > > Since your specific issue is installation-related, and you still have > no data, I think it would be reasonable to assume that it's not too hard > for you to reproduce the issue with different names/addresses and > share the log (meaning, pick (2.) above). > > Best regards, > > > > > Yours Sincerely, > > > > Henni > > > > > > -----Original Message----- > > From: Yedidyah Bar David <[email protected]> > > Sent: Tuesday, 13 October 2020 16:42 > > To: [email protected] > > Cc: Edward Berger <[email protected]>; users <[email protected]> > > Subject: [ovirt-users] Re: 20+ Fresh Installs Failing in 20+ days [newbie & > > frustrated] > > > > Please share all of /var/log/ovirt-hosted-engine-setup: > > > > cd /var/log/ > > tar czf ovirt-hosted-engine-setup.tar.gz ovirt-hosted-engine-setup > > > > Then upload ovirt-hosted-engine-setup.tar.gz to some file sharing service > > (e.g. dropbox, google drive etc.) and share the link. > > > > Thanks! > > > > On Tue, Oct 13, 2020 at 10:56 AM <[email protected]> wrote: > > > > > > Hope this can help. It seems it crash every time when I install. > > -- > > Didi > > _______________________________________________ > > Users mailing list -- [email protected] > > To unsubscribe send an email to [email protected] Privacy Statement: > > https://www.ovirt.org/privacy-policy.html > > oVirt Code of Conduct: > > https://www.ovirt.org/community/about/community-guidelines/ > > List Archives: > > https://lists.ovirt.org/archives/list/[email protected]/message/6OQZM2KYHQ622XUBYCTVZLQZ4AGLKT2R/ > > > > > -- > Didi -- Didi _______________________________________________ Users mailing list -- [email protected] To unsubscribe send an email to [email protected] Privacy Statement: https://www.ovirt.org/privacy-policy.html oVirt Code of Conduct: https://www.ovirt.org/community/about/community-guidelines/ List Archives: https://lists.ovirt.org/archives/list/[email protected]/message/OGHRSFIWOOIFDECBTLOEIYRHLDJY26BS/
