Hi, here we have users with their own personal inbox, and then several commonly accessible mailboxes for support@ and sales@ email addresses. The main requirement is that replies to each email go back out with the reply address the same as the incoming (user@, support@, sales@ or whatever). Additionally that the reply is placed in the inbox with the incoming message (gmail style)
At the moment we manage this by getting each user to add all the accounts to their Thunderbird instance, ie setup each as a separate account. Then they carefully configure each email account to set the correct Sent Items settings, Trash settings, reply address, signature, etc. This is quite time consuming to setup a new user - does anyone have some suggestions on how else we might achieve the same end result more easily? Perhaps either Sogo has some functionality to assist with setting up shared folders to the sales@, support@? I use Dovecot as our mailserver, perhaps it's shared folders have some feature which can be leveraged? The main issue I see with Thunderbird is getting the correct reply addresses on emails and placement of the Sent messages - this appears not to work the same for shared folders vs adding lots of accounts into Thunderbird? In practice we have 6-10 accounts per user.. (Perhaps someone simply has a scripted way to add accounts to Thunderbird?) A minor benefit would also be being able to login to the web component of Sogo and having access to all inboxes there in one go? Same also for easier access to (what is in practice 6-10 accounts) via iPhone/Pad and Android devices... Thanks for any thoughts on how others solve this problem? Regards Ed W -- [email protected] https://inverse.ca/sogo/lists
