On 2012-09-25, at 2:50 PM, Dominique wrote:

> Hi Francis,
> 
> On 25/09/2012 19:43, Francis Lachapelle wrote:
>> Hi Dominique
>> 
>> On 2012-09-25, at 11:08 AM, Dominique wrote:
>> 
>>> Facing a weird one. We just upgraded the server on which our mail server 
>>> was running from Ubuntu 10.04 to 12.04, and cyrus 2.2 to 2.4. It works, 
>>> however, Sogo no longer wants to connect to it:
>>> 
>>> Sep 25 16:54:02 sogod [9197]: 
>>> [ERROR]<0x0x15d4090[NGImap4ConnectionManager]>  IMAP4 login failed:
>>>  host=mail.server.com, user=u...@server.com, pwd=yes
>>>  url=imaps://user%server....@mail.server.com/
>>>  base=(null)
>>>  base-class=(null))
>>>  =<0x0x1621b20[NGImap4Client]: login=u...@server.com(pwd) 
>>> address=<0x0x1cd97c0[NGInternetSocketAddress]: host=mail.server.com 
>>> port=993>>
>>> 
>>> In the webmail interface, the account appears but no mail nor folder are 
>>> displayed.
>>> 
>>> The mail server works and is accessible through different other mail 
>>> clients: TB, roundcubemail, and answers very nicely to imtest...
>>> 
>>> Any ideas? Are there any cache that needed to be purged on the SOGo side. 
>>> The sogo configuration did not change during the upgrade process.
>> 
>> Make sure to restart sogod, memcached and imapproxy (if used).
> 
> Sogo restarted, memcached restarted, imapproxy not in use.
> No change. Same error. No access to mail.
> Any sogo log I can extend more and look at?


Have you kept NGImap4DisableIMAP4Pooling to "YES"? (it's the default value)

Sniff the IMAP traffic and look for any error.


Francis

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