Well, we ran more tests and here's the EAS response for Outlook 2013: May 22 14:54:52 sogod [8860]: EAS - response for device 5E79CCA89F054884A128928537618624: 1 oc10_testsever_lan_1009_1cef97c8_0 0 However, I think the issue is related to the number of messages in the user's Inbox. For example, when attempting to view the Inbox in SOGO webmail, it takes a solid 8-9 minutes to display it. Debugging that behavior, shows this IMAP command to be responsible for this delay: UID SORT (REVERSE DATE) UTF-8 NOT DELETED The user has about 70 000 messages in his Inbox and I'm assuming that takes a while. SOGO webmail keeps spinning while that command completes and eventually displays the messages. EAS, from what I see just displays data it finds in SQL but it returns empty so that's why it shows 'Folders are up to date' right away. Is this a bug ? Shouldn't EAS hold while the Inbox gets sorted ? On a related note, wouldn't it be faster to not have the IMAP server sort the messages but rather pull them all and sort them in the application ? Thank you On Sat, May 21, 2016 at 04:23 AM, Thomas (aon) Fuehrer wrote: Recreate the profile in outlook with SOGoEASDebugEnabled = YES and look into sogo.log to see what sogo send to the Client.
Regards, Thomas Am Freitag, 20. Mai 2016 21:49 CEST, ""Qmail"" ([email protected] (mailto:[email protected])) schrieb: We have a user with 70 000 messages in his Inbox that fails to sync via ActiveSync and Outlook 2013. There are no errors anywhere, Outlook shows: All folders are up to date but no data gets sent over. There are also no errors in the logs. The EAS related settings are: WOWorkersCount = 120; SOGoMaximumPingInterval = 3540; SOGoMaximumSyncInterval = 3540; SOGoInternalSyncInterval = 60; SOGoMaximumSyncWindowSize = 512; SOGoMaximumSyncResponseSize= 4096; WOWatchDogRequestTimeout=60; SxVMemLimit = 6100; Any ideas ? Thank you -- [email protected] (mailto:[email protected]) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) -- [email protected] (mailto:[email protected]) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) -- [email protected] https://inverse.ca/sogo/lists
