Hi, are there any errors in sogo.log?
Running sogo with
SOGoEASDebugEnabled = YES
can give more details in sogo.log
Regarding collectionid check:
sogo-tool -v manage-eas listdevices <user-id>
sogo-tool -v manage-eas listfolders <user-id> <device-id>
Regards, Thomas
---- mj schrieb ----
Hi,
We're having an issue where outlook 2016 in EAS mode doesn't seem to
sync to SOGo anymore, and usually shows "Waiting for server response -
Connected" and occasionally says "All folders are up to date" - but all
folders are NOT up to date.
Outlook in debug mode creates endless copies of virtually identical two
kinds of files in %temp%\EASLogFiles:
* eas{2020-10-05-11-21-59-825}_2761.xml (48KB)
* eas{2020-10-05-11-21-59-825}_2760.info.xml (1KB)
The .info.xml files (1500 of them by now) are all identical:
>
> <Info>
> <Hr>0</Hr>
> <Message>MoreAvailable</Message>
> <File>outlook\pstprx\storeas\eascontentdownloader.cpp</File>
> <Line>128</Line>
> </Info>
and the .xml files (48KB) differ only in three specific lines:
new transaction ID:
> X-TransactionID: {3271F3C5-27C8-403C-9AE7-04D8A49588F7}
The first half of the SyncKey: (127916-296532 vs 127901-296532)
> <a0_SyncKey>127901-296532</a0_SyncKey>
And the ServerId seems to increment +1 for each next file:
> <a0_ServerId>48430</a0_ServerId>
It looks as if the process is stuck on a particular item, and is trying
again and again. (and failing..?)
So, is there a way to find out WHAT item is causing this issue?
Is there a way to translate things like <a0_CollectionId> into actual
plain text items?
The outlook "Sync Issues" folder is empty.
Clues, anyone?
MJ
--
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https://inverse.ca/sogo/lists
