Re: [SOGo] Cannot open some received emails

Wed, 06 May 2026 00:04:22 -0700 

Hi Quentin,
I sent you a sample .eml file of one of the emails we are no more able to view.
And today I also would like to let you know that even internal emails are not working. I sent an email to myself and the display is not working, I still get the 'Request Failed' and the email body is not displayed. 


Have you been able to narrow the issue ?


Best regards,

Laurent



Le 05/05/2026 à 09:25, "Quentin HIVERT" ([email protected]) a écrit :
Could you give me the eml of a mail that doesn't work anymore ? You can send it to [email protected] 

Regards,
--

*Quentin Hivert *
Lead Dev R&D
[email protected]

*Alinto*
19, quai Perrache
FR-69002 Lyon
https://www.alinto.com
Linkedin FR <https://www.linkedin.com/company/alinto>
Le Mardi, Mai 05, 2026 08:20 CEST, "\"Laurent\"" ([email protected]) <[email protected]> a écrit: 


Hello,

I am running SOGo on Debian trixie with the nightly builds and since the
latest manual update this week-end I cannot open some of the received emails. 
The SOGo interface just shows 'Request failed' but the logs show this:

May 05 08:06:33 sogod [3528003]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/changes HTTP/ 
1.0" 200 27/126 0.118 - - 1M - 14
May 05 08:06:33 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/view HTTP/1.0" 200 18082/0 
0.163 - - 11M - 12
May 05 08:06:33 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/view HTTP/1.0" 
200 2496/45 0.092 - - 1M - 13
May 05 08:06:34 sogod [3528003]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/labels HTTP/ 
1.0" 200 48/0 0.060 - - 184K - 14
May 05 08:06:34 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/unseenCount HTTP/1.0" 200 
37/136 0.238 - - 16K - 13
May 05 08:06:36 sogod [3528004]: [WARN] <0x0x7f100c8c7b60[WOxElemBuilder]> 
could not locate builders: WOxExtElemBuilder,WOxExtElemBuilder
2026-05-05 08:06:36.288 sogod[3528004:3528004] EXCEPTION: <NSException:
0x55db659bd1d0> NAME:NSInvalidArgumentException REASON:[NSString
+stringWithString:]: NULL string INFO:(null)
May 05 08:06:36 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34576/view
HTTP/1.0" 501 0/0 0.064 - - 2M - 13
2026-05-05 08:06:39.671 sogod[3528004:3528004] EXCEPTION: <NSException:
0x55db65a416f0> NAME:NSInvalidArgumentException REASON:[NSString
+stringWithString:]: NULL string INFO:(null)
May 05 08:06:39 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34577/view
HTTP/1.0" 501 0/0 0.088 - - 128K - 13
2026-05-05 08:06:42.010 sogod[3528004:3528004] EXCEPTION: <NSException:
0x55db659a4b50> NAME:NSInvalidArgumentException REASON:[NSString
+stringWithString:]: NULL string INFO:(null)
May 05 08:06:42 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34578/view
HTTP/1.0" 501 0/0 0.057 - - 256K - 13
2026-05-05 08:06:44.764 sogod[3528004:3528004] EXCEPTION: <NSException:
0x55db6561ee90> NAME:NSInvalidArgumentException REASON:[NSString
+stringWithString:]: NULL string INFO:(null)
May 05 08:06:44 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34579/view
HTTP/1.0" 501 0/0 0.070 - - 384K - 13
May 05 08:06:48 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34580/view
HTTP/1.0" 200 91701/0 0.111 - - 5M - 13
May 05 08:06:52 sogod [3528004]: <0x0x7f100c246560[NSString]> Got invalid
multibyte sequence. ToEncode: UTF-16LE FromEncode: UTF-8.
May 05 08:06:52 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34581/view
HTTP/1.0" 200 11164/0 0.076 - - 512K - 13
May 05 08:06:56 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderDrafts/view HTTP/ 
1.0" 200 132/45 0.087 - - 0 - 13
May 05 08:06:56 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderDrafts/labels HTTP/ 
1.0" 200 82/0 0.034 - - 0 - 13
May 05 08:06:57 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/view HTTP/1.0" 
200 2727/45 0.084 - - 384K - 13
2026-05-05 08:07:00.321 sogod[3528004:3528004] EXCEPTION: <NSException:
0x55db65b4a560> NAME:NSInvalidArgumentException REASON:[NSString
+stringWithString:]: NULL string INFO:(null)
May 05 08:07:00 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34582/view
HTTP/1.0" 501 0/0 0.073 - - 256K - 13
May 05 08:07:07 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34582/
markMessageRead HTTP/1.0" 204 0/0 0.052 - - 256K - 13
2026-05-05 08:07:17.298 sogod[3528004:3528004] EXCEPTION: <NSException:
0x55db658979b0> NAME:NSInvalidArgumentException REASON:[NSString
+stringWithString:]: NULL string INFO:(null)
May 05 08:07:17 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34574/view
HTTP/1.0" 501 0/0 0.098 - - 0 - 13
May 05 08:07:20 sogod [3528004]: [ERROR]
<0x0x55db6591b720[UIxMailRenderingContext]> found no viewer for MIME type: 
application/pdf
May 05 08:07:20 sogod [3528004]: [ERROR]
<0x0x55db6591b720[UIxMailRenderingContext]> found no viewer for MIME type: 
application/pdf
May 05 08:07:20 sogod [3528004]: [ERROR]
<0x0x55db6591b720[UIxMailRenderingContext]> found no viewer for MIME type: 
application/pdf
May 05 08:07:20 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/34540/view
HTTP/1.0" 200 14534/0 0.088 - - 256K - 13
May 05 08:07:20 sogod [3528004]: 192.168.10.254 "GET /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/
34540/1/2/2/20E978-69F46680-7-41528E00 HTTP/1.0" 200 10744/0 0.066 - - 384K - 
13
May 05 08:07:33 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/changes HTTP/ 
1.0" 200 1040/152 0.079 - - 0 - 13
May 05 08:07:34 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/unseenCount HTTP/1.0" 200 
56/153 0.256 - - -872K - 13
May 05 08:07:57 sogod [3528004]: 192.168.10.254 "POST /SOGo/so/
2Lqs7rKEe71Tm9xk.wcMKAyMHw9LzLFb6BYj6DIuCu4-/Mail/0/folderINBOX/changes HTTP/ 
1.0" 200 513/71 0.066 - - 256K - 13

There is either an issue with the 'WOxElemBuilder' missing or the
'NAME:NSInvalidArgumentException REASON:[NSString+stringWithString:]: NULL 
string INFO:(null)'.
This does not affect emails viewed on the mobile phone, they can be viewed 
without problems.
Let me know when this is fixed in order to update my SOGo server and be able 
to view those emails.

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