* Invoking a policy of not forwarding to AOL accounts, but we're a web design/hosting firm with about 200 domains, and a handful of customers have AOL addresses, and that sort of policy wouldn't stand.
This doesn't directly address your question, but we have found that the AOL feedback loop is a joke; or more precisely, large numbers of AOL customers are once again proven to be clueless.
It is amazing to me how many people click the this is spam button in their AOL email client for items that are definitely not spam. Things like little Suzie thanking her grandmother for the nice birthday gift/party, someone notifying an AOL customer of the death of a family member, etc. I'd say that 40-50% of the AOL TOS complaints we get are in regard to items where there is obviously a personal relationship and the email is nothing even remotely resembling spam. The remainder are forwarded jokes, pictures, etc. which I can understand some people being annoyed by that sort of activity, but again, it is obviously from friends and asking that friend not to forward would be the civilized thing to do rather than filing a spam complaint against them.
For a while we tried to notify our customer about these spam complaints but too often, it would devolve into our customer thinking that we were accusing them of spamming. In most cases, asking the AOL customer why they have filed the spam complaint against their friend just ends up in a TOS complaint about my inquiry.
We have customers with forwards to AOL accounts, if they do an AOL TOS complaint on an email that forwarded through us, the forward is deleted.
(Yes, on occasion, the AOL complaint is legit and we deal with those but there are very, very few of these.)
-- Mike Atkinson - [EMAIL PROTECTED]
