Newbie question

[Golden, James]

Hi all,

I just took over the administration of spamassassin, since my coworker moved on.  I'm not really familiar with a lot of this.  The problem I am having is this:

A user has a legitimatly high AWL score (because of rules determined by management).  Now they want the user to be "reset".  I tried using this command (spamassassin [EMAIL PROTECTED]) and several variations, but It doesn't seem to work.  I finally ran the command with a debug and this is what I got:

[EMAIL PROTECTED] .spamassassin]# spamassassin -D -R --remove-addr-from-whitelist=[EMAIL PROTECTED]
debug: SpamAssassin version 3.0.3
debug: Score set 0 chosen.
debug: running in taint mode? yes
debug: Running in taint mode, removing unsafe env vars, and resetting PATH
debug: PATH included '/usr/kerberos/sbin', keeping.
debug: PATH included '/usr/kerberos/bin', keeping.
debug: PATH included '/usr/local/sbin', keeping.
debug: PATH included '/usr/local/bin', keeping.
debug: PATH included '/sbin', keeping.
debug: PATH included '/bin', keeping.
debug: PATH included '/usr/sbin', keeping.
debug: PATH included '/usr/bin', keeping.
debug: PATH included '/usr/X11R6/bin', keeping.
debug: PATH included '/usr/local/oracle/OraHome1/bin', keeping.
debug: PATH included '/usr/local/oracle/jre/bin', which doesn't exist, dropping.
debug: PATH included '/root/bin', keeping.
debug: Final PATH set to: /usr/kerberos/sbin:/usr/kerberos/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/X11R6/bin:/usr/local/oracle/OraHome1/bin:/root/bin
debug: using "/usr/share/spamassassin" for default rules dir
debug: config: read file /usr/share/spamassassin/10_misc.cf
debug: config: read file /usr/share/spamassassin/20_anti_ratware.cf
debug: config: read file /usr/share/spamassassin/20_body_tests.cf
debug: config: read file /usr/share/spamassassin/20_compensate.cf
debug: config: read file /usr/share/spamassassin/20_dnsbl_tests.cf
debug: config: read file /usr/share/spamassassin/20_drugs.cf
debug: config: read file /usr/share/spamassassin/20_fake_helo_tests.cf
debug: config: read file /usr/share/spamassassin/20_head_tests.cf
debug: config: read file /usr/share/spamassassin/20_html_tests.cf
debug: config: read file /usr/share/spamassassin/20_meta_tests.cf
debug: config: read file /usr/share/spamassassin/20_phrases.cf
debug: config: read file /usr/share/spamassassin/20_porn.cf
debug: config: read file /usr/share/spamassassin/20_ratware.cf
debug: config: read file /usr/share/spamassassin/20_uri_tests.cf
debug: config: read file /usr/share/spamassassin/23_bayes.cf
debug: config: read file /usr/share/spamassassin/25_body_tests_es.cf
debug: config: read file /usr/share/spamassassin/25_hashcash.cf
debug: config: read file /usr/share/spamassassin/25_spf.cf
debug: config: read file /usr/share/spamassassin/25_uribl.cf
debug: config: read file /usr/share/spamassassin/30_text_de.cf
debug: config: read file /usr/share/spamassassin/30_text_fr.cf
debug: config: read file /usr/share/spamassassin/30_text_nl.cf
debug: config: read file /usr/share/spamassassin/30_text_pl.cf
debug: config: read file /usr/share/spamassassin/50_scores.cf
debug: config: read file /usr/share/spamassassin/60_whitelist.cf
debug: config: read file /usr/share/spamassassin/99_bogus-virus-warnings.cf
debug: using "/etc/mail/spamassassin" for site rules dir
debug: config: read file /etc/mail/spamassassin/local.cf
debug: using "/root/.spamassassin" for user state dir
debug: using "/root/.spamassassin/user_prefs" for user prefs file
debug: config: read file /root/.spamassassin/user_prefs
debug: config: SpamAssassin failed to parse line, skipping: scor LOCAL_nasty_image_link_RULE 10000
debug: config: SpamAssassin failed to parse line, skipping: rewrite_subject 1
debug: config: SpamAssassin failed to parse line, skipping: subject_tag [SPAM]
debug: using "/root/.spamassassin" for user state dir
debug: bayes: no dbs present, cannot tie DB R/O: /root/.spamassassin/bayes_toks
debug: Score set 1 chosen.
debug: using "/root/.spamassassin" for user state dir
debug: lock: 24237 created /root/.spamassassin/auto-whitelist.lock.(server).24237
debug: lock: 24237 trying to get lock on /root/.spamassassin/auto-whitelist with 0 retries
debug: lock: 24237 link to /root/.spamassassin/auto-whitelist.lock: link ok
debug: Tie-ing to DB file R/W in /root/.spamassassin/auto-whitelist
debug: auto-whitelist (db-based): [EMAIL PROTECTED]|ip=none scores 0/0
SpamAssassin auto-whitelist: removing address: [EMAIL PROTECTED]
debug: DB addr list: untie-ing and unlocking.
debug: DB addr list: file locked, breaking lock.
debug: unlock: 24237 unlink /root/.spamassassin/auto-whitelist.lock

Even after this, the score still remains the same.    I am running this on Fedora Core 1. 

Any help would be greatly appreciated.