* Gregory T Pelle wrote (09/08/06 15:14): > What is the procedure to have a rule score reviewed? > > I have been looking over the scoring for version 3.1.x at > > http://spamassassin.apache.org/tests_3_1_x.html > > and think that a score of 1.6 is high for the DEAR_SOMETHING rule. I > know that our customer support emails have the first line as "Dear > <customer's name>...". It would seem to me that any business that is > trying to sound professional would have emails that hit this rule.
Where I work I'm always trying to persuade the people who write bulk e-mail to customers *not* to start it with "Dear <customer's name>", because I think it does the opposite of sounding professional. But maybe it's just me. They are indeed trying to sound professional, and think that personalising the e-mail with "Dear" will do that, and I don't seem to win the argument. It hasn't made me lower the DEAR_SOMETHING score, though. Chris
