On Fri, 3 Oct 2008, Kiran Awad wrote:
> Hi,
>
>
>
> We are having an ERP server which broadcasts email to various users on daily
> basis, We are facing problem that email sent by these particular email id
> doesn't get delivered to users. Below is log on mail server
>
>
>
> Sep 30 18:19:01 qualityg sendmail[5046]: m8UFJ1jx005046:
> [EMAIL PROTECTED], size=2853, class=0, nrcpts=2,
> msgid=<[EMAIL PROTECTED]>, proto=ESMTP, daemon=MTA,
> relay=[192.168.1.50]
>
[snip..]
> Sep 30 18:19:01 qualityg spamd[2851]: spamd: identified spam (6.0/5.0) for
> root:99 in 0.2 seconds, 3201 bytes.
>
> Sep 30 18:19:01 qualityg spamd[2851]: spamd: result: Y 6 -
> ALL_TRUSTED,HTML_MESSAGE,MIME_HEADER_CTYPE_ONLY,MIME_HTML_ONLY,TVD_RCVD_IP,T
> VD_RCVD_IP4
> scantime=0.2,size=3201,user=root,uid=99,required_score=5.0,rhost=qualityg.co
> m,raddr=127.0.0.1,rport=32930,mid=<[EMAIL PROTECTED]>
> ,autolearn=no
>
> Sep 30 18:19:01 qualityg spamd[2842]: prefork: child states: II
>
> Sep 30 18:19:01 qualityg sendmail[5047]: m8UFJ1jx005046:
> [EMAIL PROTECTED], [EMAIL PROTECTED] (500/502), delay=00:00:00,
> xdelay=00:00:00, mailer=local, pri=63158, dsn=2.0.0, stat=Sent
>
>
> Please if anyone can analyse where is problem lying and give me solution.
>
> Best Regards,
>
> Kiran
You have two different problems here.
1) that message was scored as spam, why? That "spamd: result" log line
says that message scored at 6, but the rules hit don't add up to 6, except
for that last rule TVD_RCVD_IP4. The spamassassin rules database claims
that rule should never hit ham. So either there's a bug in their rules or
your mail system is creating a strange 'Received:' header that they only
ever see in spam.
You can either:
1) try to fix the mail system to not create that strange 'Received:'
header.
2) If it's a legit system, report it as a bug to the spamassasin bugzilla
including some examples of your messages.
3) Locally drop the score for that rule.
4) (Best choice) Change your mail system so that internally generated
mail is not passed to spamassasin. (IE don't scan local mail at all).
2) There is some kind of real problem with your mail system
delivery/reporting mechanism. You say "email sent by these particular
email id doesn't get delivered to users" However looking at that
last sendmail log entry it clearly says "mailer=local, pri=63158,
dsn=2.0.0, stat=Sent" Which means that as far as the mail system is
concerned that message was successfully delivered. So either your mail
system is lying or something is breaking after the delivery process.
Either way you need to investigate this problem.
--
Dave Funk University of Iowa
<dbfunk (at) engineering.uiowa.edu> College of Engineering
319/335-5751 FAX: 319/384-0549 1256 Seamans Center
Sys_admin/Postmaster/cell_admin Iowa City, IA 52242-1527
#include <std_disclaimer.h>
Better is not better, 'standard' is better. B{
