On 8/7/2014 12:05 PM, Andy wrote:
As requested, here are 5 long headers, just taken at random. I can provide
more if needed.

http://pastebin.com/g86GFGwp

None of these have any detail on the SA scores. Ask Lunarpages to add this line to the local.cf or user_prefs file:

add_header all Report _REPORT_

This will cause an X-Spam-Report header to be added to all email messages showing what SA rules matched. This will let us see what is happening. Once that takes effect, post a couple more samples via pastebin, but include the body as well as the headers.

The -10 score on these seems to indicate that you are hitting a whitelist of some sort. We will be able to see more once the extra header is added.

and to Bowie, as for raising the score from 2.5 to 5, believe me when I
say I've tried all different settings. The 2.5 was advised to me by
someone who was a senior tech in the matter. As I say, I have not seen any
false deletions of legitimate emails except when Lunarpages was sending me
sample spam, or their replies had sample headers in them.

All of SA's default rules are scored so that 5.0 is the optimal point for filtering spam. If you lower it, you will catch more spam, but you will also see more false positives. If you have lowered it all the way down to 2.5 and are still having a spam problem, that indicates that there are other problems. Once you get those other problems fixed, the 2.5 setting will probably start causing false positives.

Do you have shell access to the server?

--
Bowie

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