On 19/09/17 10:29, Zulma Pape wrote:
There are tons of ways to get your IP a good reputation with Hotmail.
Start setting up the SNDS, this will help you monitor your reputation
directly with Microsoft.
Hi - thank you for the suggestions. I have signed up for the SNDS
programme - which looks potentially useful. Unfortunately, SNDS does not
show mail and spam traffic stats for IP addresses sending less than 100
mails per day - which seems to be the case of this particular site. The
IP Status page lists our IP as having normal status - so I guess it's
all good there.
You should also try filling their support forms, they will check your
IP's historic reputation and act accordingly to it, and since your
background is good, the feedback should be positive for you.
I have seen references to this form on various historic forum posts -
but the links I followed are all dead. Has this form been removed?
On Tue, Sep 19, 2017 at 7:25 AM, Sebastian Arcus <s.ar...@open-t.co.uk
<mailto:s.ar...@open-t.co.uk>> wrote:
This is a bit off topic as it is not directly related to SA, but I'm
hoping that with the email and spam expertise on this group, someone
might throw in a useful idea - which would be much appreciated.
I have this problem on one site where most emails we send to
Hotmail/Outlook.com/Live.com email addresses end up in Junk at the
recipient's end. Things I have tried:
1. I've setup SPF, DKIM, DMARC (and set it to 'reject').
2. We used to smart relay outbound email through the hosting
provider (1and1), but now changed to send directly from our own IP
address, so that we can control the reputation of the sending IP -
no change.
3. I've checked our public IP and the domain name at mxtoolbox.com
<http://mxtoolbox.com> - all tests pass (the public IP has been
delisted from the Spamhaus non-MX/end-user IP database).
4. I've setup forward and reverse DNS entries for our IP address.
5. I've checked with all DNS blocklists/blacklists I could find -
our domain or IP address is not flagged up anywhere.
6. This is a small network which I've been managing for years - the
domain name has not been used to send marketing/lists email of any
sort - so the historic reputation should be fine.
7. I've setup a monitor and block on port 25 outbound on the network
firewall - in case there is a trojan on a machine on the network
sending out spam and ruining the reputation of our IP - it's never
been triggered.
8. I've checked the contents of outgoing emails - this is an
accountants practice - the email content is standard, there is
nothing there which should trigger bayesian filters.
9. I've sent emails to other servers under my control running SA -
the scores come out perfect at the receiving end.
10. The emails we send are operational and notices emails to
customers - who need them. They call on the phone and complain they
haven't received them - just to discover they were sent, but ended
up in the junk.
11. Emails we send to any other domains are never a problem spam-wise.
I can't really think of anything else to try - have I missed
anything? Are Hotmail/Outlook.com spam filters a complete lottery?
