Hello Ivan, ________________________________________ From: John D. Ament <johndam...@apache.org> Sent: 05 April 2016 03:11 To: Tomcat Users List Subject: Re: Information about incident ID 2205106170494020972
Is it at all possible that you have some network level security that's blocking your access to this port? On Mon, Apr 4, 2016 at 10:03 PM Yin, Ivan <ivan....@sap.com> wrote: > Hi, > > I am sure this error message doesn't come from that webapp since there is > no "incident ID" in the webapp. > In addition, I searched this error in google and I found a lot of similar > error messages coming from different webapps deployed on tomcat so I > thought it might come from Tomcat. > > The original error is: > > This page can't be displayed. Contact support for additional information. > The incident ID is: N/A. > > I found the following message in http trace: > > This page can't be displayed. Contact support for additional information. > The incident ID is: 2205106170494020972. > > May I know if there is a concept called "incident ID" in tomcat? > > Regards, > Ivan > > -----邮件原件----- > 发件人: Caldarale, Charles R [mailto:chuck.caldar...@unisys.com] > 发送时间: 2016年4月5日 9:38 > 收件人: Tomcat Users List <email@example.com> > 主题: RE: Information about incident ID 2205106170494020972 > > > From: Yin, Ivan [mailto:ivan....@sap.com] > > Subject: Information about incident ID 2205106170494020972 > > > When I tried to click one button in the web application deployed in > Tomcat 7, it throws > > an error message as below: > > > This page can't be displayed. Contact support for additional information. > > The incident ID is: 2205106170494020972. > > > May I know what is the meaning of this incident ID and how I can solve > this issue? > > The message does not come from Tomcat itself, but most likely a webapp > deployed under Tomcat. As the message says, you'll need to contact the > support personnel for the webapp. > > - Chuck That response looks like an F5 firewall response message. Usually this happens due to the web service inadvertently submitting an attack / illegal signature due to - Header size, number of headers, restricted header type, restricted verb or and body size. Speak with the guys that manage the F5, give them the message ID and they will pin point the exact issue in the F5 logs. Theo Avios Group (AGL) Ltd is a limited company registered in England (registered number 2260073 and VAT number 512566754) whose registered address is Astral Towers, Betts Way, London Road, Crawley, West Sussex RH10 9XY . Avios Group (AGL) Limited is part of the IAG group of companies This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager.