Thomas and Priyanka,

On 3/7/22 14:23, Thomas Hoffmann (Speed4Trade GmbH) wrote:
it looks like your application is using a DB2 database.
The file is related to the JDBC-driver.
Please check the location of that shared-object and verify that the path is 
listed in the LD_LIBRARY_PATH environment variable.
It seems that Java can't find the file in the LD_LIBRARY_PATH.


I would further highly recommend that Priyanka use a JDBC Type 4[1] driver, which does not require any native libraries.

Native libraries can be a pain because thy have specific rules about where they must be installed (e.g. LD_LIBRARY_PATH), they can only be loaded a single time for an entire JVM instance, and if there is an error in the drive, your whole JVM goes down instead of just throwing an exception and causing one request, etc. to fail.



Von: Kumawat, Priyanka <>
Gesendet: Montag, 7. März 2022 19:48
An: Tomcat Users List
Betreff: Tomcat - Error

Hello Team ,

We are getting the below error on the tomcat Catalina .out logs , needed your 
help as is there any lib file corrupted , can you please help us on this error 
- this has occurred on production env.

WsUtils(getUserName)-> authentication is 
 Principal: websvcasc; Cre
dentials: [PROTECTED]; Authenticated: false; Details: null; Not granted any 
WsUtils(getUserName)-> userName is [websvcasc].
WsUtils(getUserName)-> Exit.
/cgi/sales_ws_rules_engine: error while loading shared libraries: 
cannot open shared object file: No such file or directory
ThqUserDetailsService(loadUserByUsername)-> username [audramassie] authorities 
[[ROLE_Dealer, ROLE_USER]].
2022-03-07 12:18:19,935  WARN - 
Authentication event InteractiveAuthenticationSuccessEven
t: audramassie; details: null
(getGywUserMask)-> GYW usermask is all 'N's
isAuthorized-> success
ThqWsAuthenticationManager(authenticate)-> Entry.

Thanks & Regards,

Priyanka Kumawat | Middleware Admin
T +91.7879364483
EMail -<>
DL -<>

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