Dear Partners, Immediate need:
Role: Program Manager, Business Analyst Location: San Jose, CA Rates: $45 (Budgeted) Interviews: ASAP Duration: 9+ months On site interview at San Jose, CA is necessary Start: 1 Week The role of this program operations business analyst (BA) is to: · Assist program managers lead broad-based/cross functional changes to implement the operational aspect of a new (or modified) service program, with a focus on optimizing efficiency and increasing customer satisfaction. Come up with recommendations to support the program requirements by deep diving in process or system areas (i.e. - process mapping, brd development, requirements gathering, etc.) · Assist with increasing adoption & awareness of launched programs by providing support on resolving sub-optimal operational processes/systems/policy. Educate and document the operational components of these launched programs. Provide feedback into future foundational systems on specific detailed requirements. · Lead small team optimization projects to help increase the effectiveness of the team, current processes and engagement models. · Act as the operations lead on small service programs thru the new production introduction (NPI) process. The BA will play a key role in the project management and analysis required to create and enhance the processes, policies, and sales tools which will support these new or modified programs as they are brought to market, with the operational focus being on the Idea to Offering (New Program setup and creation), Market to Contract (Forecasting, Contract Management, Partner Management) and Quote to Invoice (Quoting, Ordering, Booking, Revenue Recognition, Invoicing) functional areas. Required skills/qualifications: * BA/BS degree * Minimum 5 years project management/business analysts experience (prefer 8+ years) * Minimum 8-10+ years of related work experience required. Desired skills/experience * Strength in structured problem solving methodologies (i.e. DMAIC) * Ability to identify and analyze complex program, process and tool requirements * Superior project management skills * Experience in the Technology Services Industry * Ability to effectively lead cross-functional teams * Ability to formulate implementation options and help achieve win-win solutions for internal stakeholders, Customers and Partners * Strong understanding of industry business processes related to service product lifecycle, sales, order fulfillment, billing and service cycle * Works independently with minimal supervision required * Excellent written, oral and presentation skills to audiences of all levels * Direct contact with customers, partners, employees, and mid to executive levels of management * Strong cross-functional business knowledge * Strong partnering, influencing & communication skills for all levels (i.e. individuals at the peer, management and executive level) Thanks, Sonali ZealTech Inc. MBE Certified Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571 -------------------- E-Mail sent using the Free Trial Version of WorldMerge, the fastest and easiest way to send personalized e-mail messages. For more information visit http://www.world-merge.com 774657 -- You received this message because you are subscribed to the Google Groups "USITCV" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/usitcv?hl=en.
