*Hello Folks,*

*Please share me resume at--  [email protected]
<[email protected]>*

*Title: IVR Business Analyst/Technical Analyst- With Avaya/IVR*

*Location: Atlanta, GA*

*Duration: 6+ Months*





*Job Description:*



The role involves the following activities

·         Meeting with business owners (need to have good communication
skills)

·         Collecting business requirements

·         Translating them into technical specs, writing SRS (System
requirement Specification)

documents, and design documents (Visio diagrams of transaction process
flows, data flows,

functional diagrams)



*Skills required:*

·         Must have IVR expertise (any major IVR platform vendor like
Avaya) either as a BA or TA

·         Strong verbal and written communication skills (experience
writing technical specifications,

and diagrams)

·         Experience collecting and vetting business requirements and
translating them into technical

specifications documents

·         Understanding of complex IVR architectures (IVR CTI plus
application and services

middleware)

·         Understanding or exposure to open source technologies like
spring, Jboss fuse frameworks

is helpful (not required)

·         Understanding of Agile development process/rules (helpful but not
required)


Thanks &Regards,



Narendra Sharma|*Technology Resource Group**.*|

3736 Hills-dale Court Santa Clara, CA 95051|
Direct: 408-502-5374, Office:408-709-1760 ext-947 Fax: 408-884-2409|
*[email protected]* <[email protected]>  |
http://www.tresourceinc.com/ *|*

Yahoo-IM- *narendra.it25* | Gtalk- *narendradyss*

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