*Job Title: Telephony/IVR Business Analyst* *Location: Charlotte, NC or ST Louis, MO* *Duration: 6 Months (Potential to extend)*
*Description:* · 8-10 years of business analysis and business process engineering experience predominantly in telecom space · Strong domain knowledge of IVR & Telephony business. · Experience in IVR voice applications using Avaya Aura Orchestration Designer, Avaya Dialog Designer, VXML and GRXML · Experience in creating business case, project charter, project plan (using Microsoft Project), change control procedure, Use Cases, RACI model, Risk Analysis, Documentation sites (Confluence/SharePoint), process flows and transition plan · Expertise in writing comprehensive BRD. · Ability to analyze and convert Business requirements into FSD (functional specification document) · Ability to analyze and convert FSD into TDD (Technical Design Document) or DDD (Detailed Design Document. · Excellent verbal, written, presentation & interpersonal communication skills *Thanks Regards* *Sumit Gulati* *Pyramid IT Consulting Pvt Ltd* ------------------------------ *O: 770-255-7730 E: **sumit.gul...@pyramidci.com* <avinash....@pyramidconsultinginc.com> *Web: **www.pyramidci.com* <http://www.pyramidci.com/> [image: cid:0A8D37D2-F6E5-4B37-A16C-AE7175F2B919] *TECHNOLOGY STRENGTH YOU CAN BUILD ON* -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at https://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
