Please share profiles to my official mail id: *myer...@vigt.com <myer...@vigt.com>*
*Title: **Business Analyst or Solution Architect with IVR exp* *Location: **Pleasanton, CA* *Duration: 12+ Months* *Client: TCS * *Need Visa copy, Passport copy or Number* *Job Description:* · Experience in Requirement gathering, designing Use Cases and developing process based solutions · Experienced in Call Center Technologies and IVR automation · Enterprise Systems Integration experience with Contact Center IVR and helpdesk Applications, IR Call flows, VUI design and web services · Enterprise systems integration experience to include mainframe and distributed systems · Experience in analysis, design, development, and deployment of large scale multi-tier enterprise application systems · Strong written and verbal communication · Experience with Microsoft Office Suite of tools · Knowledge of SOAP/XML/WS Security · Ability to thrive in dynamic, fast-paced software development environment · Experience in all phases of software development lifecycle including design, configuration and development, testing and implementation. *Responsibilities: * · Establish and maintain technical relationships between various stakeholders across multiple work groups to enhance existing call center site functionalities and troubleshoot issues that arise before/during/after deployment · Act as the single point for contact for work intake. · Create, manage, and update business requirements / solution designs and Change Request as per business needs and ensure technical risks/issues are well documented and communicated to project Stakeholders. · Communicate specifications and guidelines to ensure multiple simultaneous and inter-dependent deployments are managed well *Best Regards,* *Arjun* *Vigilant Technologies* *Work: **248-614-2500 *216* *Email: myer...@vigt.com <myer...@vigt.com>* *G-Talk: malliarjun.itr...@gmail.com <malliarjun.itr...@gmail.com>* *www.Vigilant-inc.com <http://www.Vigilant-inc.com> | Oracle Platinum Partner | Inc 500* *1050 Wilshire Drive, #307, Troy, MI 48084* www.vigt.com -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at https://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.