System Admin - Technical Lead Fort Worth TX
Rate 45-50 Description Handles expert level problem requests and trains others in how to approach these requests. Trains associates and expands their knowledge base, which includes updating and improving the training program. Acts as the technical resource for all help desk associates both on the desktop and server sides. Manages and improves the processes, including identifying weak points, coming up with best solutions, and managing projects. This may include managing junior associates to address the pain points. Conducts technical evaluation of staff skills and quality of problem resolutions. Analyzes tickets to identify problem patterns. Escalates issues; coordinates resolutions across teams. Makes suggestions to management for process improvement. Qualifications: Microsoft Exchange(Expert, 5+ yrs.) MS Office(Expert, 4+) Mid Range Servers(Expert, 5+yrs.) Sharepoint(Expert, 3+yrs.) SQL server(3+yrs.) Storage devices(Expert, 5+yrs.) A familiarity of laptops, desktops, and computer peripherals Architectural knowledge of midrange systems, storage (SAN) and environments Architectural knowledge of LAN and WAN network equipment and protocols -- Thanks & Regards, Kiran Nihaki Systems Inc, Phone: 732-823-6575/6204*109 732-823-6471/6472*109 Email ID:[EMAIL PROTECTED] <[EMAIL PROTECTED]> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "USITSOFT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/usitsoft?hl=en -~----------~----~----~----~------~----~------~--~---
