I just realized that sometime ago I had the intention of also including a new story with another message of mine. Unfortunately I forgot to add the link and tell about it, so here it goes...
If you surf www.cannondale.com and the specific URL (among others...): http://www.cannondale.com/bikes/02/cusa/model-2TR8.html you'll notice the following reference under "fork": ' TIG-welded chromoly, 1 1/8" (SIC) ' What made me fume is the fact that such dimension (diameter) has always been hard metric in this industry (road bike) - 28 mm in this case. Yet, these guys are doing the same thing the computer industry is doing with the 3 1/2" floppy size crap. I sent them an e-mail to ALL their customer support links (you can easily get them by looking under contact us or something like that in their website) and this is what they responded (the representative in Europe, BTW!...): (NOTE: If any of you, especially our European friends, would also like to add your voices to "my crowd", please do not mention about me in any way, otherwise they'll think that we're "ganging on them"... Thanks) Marcus Subject: RE: Correction Date: Wed, 10 Jul 2002 11:24:55 +0200 From: SERVICEDESKEUROPE <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Dear Marcus... Thank you for you opinion. We at Cannondale welcome all suggestions from our customers. We do agree with you to a certain extent but it would be very difficult for Cannondale to change an entire country's standard measuring system. We would like to point out that we are not the only international company that utilizes the imperial unit of measurement. for example: wheels (rim sizes) *** Just a small parenthesis here to comment that even if that may be true some of them ARE described in metric terms, like the 700 x 23C spec! *** for both bicycles and cars are measured in inches. We hope that in the future the entire world adapts a single standard of measure. Believe us, it would makes our lives easier as well. yours sincerely, Cannondale Europe Customer Service -----Original Message----- From: berger [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 7:18 PM To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: Correction Good day, Sir, Please allow me to make a strong suggestion for you to "correct" an important piece of information concerning how you post data info in your website on forks for road bikes (sample: http://www.cannondale.com/bikes/02/cusa/model-2RW5T.html). It's a *very well-KNOWN fact* that this industry (road bike) is metric, therefore, it's really bizarre and unacceptable that you would still talk about ' 1 1/8" ' sizes (SIC) *EXCLUSIVELY* (no equivalent in metric in sight!) when every rider/dealer/manufacturer... know that the above dimension is actually a hard 28 mm! So, would you please stop using obsolete units for this type of equipment, especially when it comes to a * global* tool like the internet? (This is the 21st century, for crying out loud!...) Except (very unfortunately so) perhaps for our American friends noone else in the bike industry continues to insist on using such archaic units of measurement (the same goes for inches, pounds, psi and the likes). Thank you kindly also for contributing towards bringing your customers meaningful, valuable, modern and pertinent data and for educating the public the right way. Sincerely, Marcus Berger Alberta, Canada Is your boss reading your email? ....Probably Keep your messages private by using Lycos Mail. Sign up today at http://mail.lycos.com
