Interesting conversation back and forth with a web site selling Fans, best
read from the bottom up, On their web site it listed innovation so I
suggested they include metric units as an innoviation. I recently had a back
and forth with Casablanca Fans and actually sent a fan back to them as
defective because it lacked metric in the installation instructions. That
got their attention, they stated they would look into including metric units
on all their literature and web site (I suggested millimeters). I'll forward
the letter to the List once I see it happen on their web site. In the
interim they generated a pdf installation with meter dimensions and emailed
it to me. Surprisingly they include only inch instructions for Fans sold in
Canada, called them as well to get a copy of their instrucitons.
It appears sending stuff back as defective due to lack of metric dimensions
in the installation instructions works. I cite Federal law in the "Metric is
the Preffered system" as the justification.
In the meantime feel free to also request metric units, nothing like
increasing the drip rate! I always use the Contact us email address on the
web site.
Mike Payne
Points taken.
Thank you and good luck,
Dave Ellis
*THE MODERN FAN CO.*
*THE PERIOD ARTS FAN CO.*
888-588-3267
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
www.modernfan.com
www.periodarts.com
On May 14, 2008, at 5:25 AM, Michael Payne wrote:
The time has long passed when US companies should be including metric
units on their web sites, in their literature and in their installation
instructions. No one should have to get out a calculator, the metric
system is the preferred system for US trade and commerce which is what I
do when I buy anything. I get metric with my John Deere, with any vehicle
I purchase (even US vehicles are designed in millimeters and have metric
bolts), with my Refrigerator, etc.etc.
I'm looking for 3 modern white ceiling fans, none of the information I
need in term of dimensions is on your web site, if I go into Home Depot
or Lowe's it's on the box, so what do you want me to do when I look at
Fans? Get on the phone and call you for the millimeter size?
What I'm saying is you folks need to get with it and include this
information (as well as inches) on your web site. Even if I called and
got the size I need, is the information included in installation
instructions? If not I'll be returning it at your cost. A better option
at the moment for me is to get something at Home Depot or Lowe's.
Millimeters are a better option than centimeters, because it is a whole
numbers no decimal point. Anyone looking at the number can see instantly
how many centimeters or meters an object is. ( see:
http://www.martecceilingfans.com.au/met533wh_product_page )
Michael Payne
1 Thorton Court
Potomac Falls VA 20165
Dave Ellis wrote:
I'm sorry. Maybe I don't understand the nature of your inquirey. Is
there a specific model for which you would like mm measurements? I can
give those to you. Our European catalog (currently in design) will
reflect all measurements in cm, (mm/10), but it's an abbreviated
catalog. If I know which model(s) you're considering, I can make the
calculations for you.
Thank you,
Dave Ellis
*THE MODERN FAN CO.*
*THE PERIOD ARTS FAN CO.*
888-588-3267
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
www.modernfan.com
www.periodarts.com
On May 13, 2008, at 1:46 PM, Michael Payne wrote:
I'm not after accuracy, I'm after the nominal dimensions, call it
giving the customer what they want, I'm not interested in inches.
Dave Ellis wrote:
Dear Mr. Payne...
Our diagrams and measurements are not accurate to the mm. We
generally round to the nearest inch. If there is a specific
measurement that you need for a specific model (or multiple
measurements / models), please give me a call or include in a reply to
this email. I will do my best to provide you with that information.
Thank you and regards,
Dave Ellis
*THE MODERN FAN CO.*
*THE PERIOD ARTS FAN CO.*
888-588-3267
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
www.modernfan.com
www.periodarts.com
On May 13, 2008, at 12:11 PM, The Modern Fan Company wrote:
*From: *Michael Payne <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>
*Date: *May 13, 2008 11:33:24 AM PDT
*To: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
*Subject: **Innovation*
An innovation you should consider is adding millimeters to your
dimensional data. I'd buy 3 of your fans but I need metric
information.
Michael Payne
1 Thorton Court
Potomac Falls VA 20165
