[USMA:50948] Rail Europe

[Michael Payne]

I wrote to Rail Europe http://www.raileurope.com/index.html and asked if they could include km/h and the 24 hour clock on their web site. I would have thought anyone going to Europe would need to be familiar with both anyway and they should include both. However that's not the way they want to do business, probably because it's a US centric and US based website. Below are the sequence of emails. Others could send similar requests, maybe we could get them to change? I mention European Heritage as that's one of their slogans, "We value our European Heritage". Michael Payne Original Message Follows: ------------------------  Site: public  Full Name: Michael Payne  Departing Europe: More than 2 months  Order Number:  Question About: Rail Passes  Question: If you value your European heritage, you'll include speeds in km/h and times in the 24 hour format. I'm annoyed at the exclusion of the above.  On 4/08/11 11:14 , Service wrote:   Dear Michael Payne,   Thank you for your interest in Rail Europe. I would be happy to assist you today.   It is important to purchase your rail tickets prior to departing for Europe to avoid any language barrier, long lines at the station and sold out trains.   The Rail Europe Inc. website ( www.raileurope.com) is designed to service customers from the United States, Canada, Mexico, the Caribbean and Central American countries.   Since our offices are located in the US are web site provides information in miles and US dollars.   Thank you again for contacting Rail Europe, and please visit us again at www.raileurope.com.   Sincerely,   Tina   Internet Help Desk Original Message Follows: ------------------------  Every country listed uses km/h and the 24 hour clock except the US, so why the insistence on providing information only used in the US, and even I who live in the US are quite willing to accept kilometers and the 24 hour clock which I find much more convenient for reservations, there is obviously no error with the 24 hour clock versus 12 pm and 12 am which has no fixed definition.  Regards,  Michael Payne  Potomac Falls, Virginia  Dear Michael Payne,   Thank you for your feedback about our website. I will pass on your suggestions to my supervisor.   Thank you again for contacting Rail Europe.   Sincerely,   Jackie   Internet Help Desk     CONFIDENTIALITY STATEMENT: This message is intended only for the addressee and may contain information that is confidential or privileged. Unauthorized use is strictly prohibited and may be unlawful. If you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addressee. If you have received this email in error, please delete it and inform the sender immediately via email. CONFIDENTIALITY STATEMENT: This message is intended only for the addressee and may contain information that is confidential or privileged. Unauthorized use is strictly prohibited and may be unlawful. If you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addressee. If you have received this email in error, please delete it and inform the sender immediately via email.