I did a poor job of explaining the scope or background: The scope is general windows and office use. Some functional help, and a heavy dose of "don't be afraid to experiment". The expectation I've set with the client is that in order to break out of their current mode of fear and paralysis with I.t. issues, they're likely going to break things for a bit while their users get their wheels under them.
The idea is to break the users out of the mode of "don't touch it you'll break it", and get them to start experimenting, work a little more collaboratively and do more knowledge sharing. And ultimately need less hand holding from their support folks :) We're not trying to put ourselves out of work, but we would like to help the customer contain their costs so they can use some of the savings for more forward looking work than helpdesk break/fix. Rubin Sent from a tiny keyboard, plz excuse fat fingers and bad grammar! -----Original message----- From: Sue Fritz <[email protected]> To: [email protected] Sent: Thu, Feb 9, 2012 23:27:29 GMT+00:00 Subject: Re: Computer training for low tech office? I'd be game for the gig. I do a little tutoring here an there and always think it's fun. I also taught for many years at Champlain College. What is the scope - Windows, Office Apps? Let me know more if you'd like to talk more sue fritz On Feb 9, 2012, at 5:29 PM, Rubin Bennett wrote: > Hi folks > > I hope you're all having a good 'pretend winter' so far. I have a client > who is in need of some computer training for their employees. Simple > stuff like keyboard shortcuts, and generally helping them to overcome > their fear of computers and getting them to stop identifying themselves as > 'non techie'. > > The training needs to be conducted on the customer site, with (probably) > small groups of under 10 folks. I know this is not even remotely *nix > related, but I'm hoping that between you you'll know of someone who does > this type of work - I've never been in the position of needing it before > :) > > Thanks very much! > Rubin > > P.S.: We tend to congregate in the rbTech 'adjunct office' at the > ThreePenny Taproom in Montpeculiar about once/ month, the next time will > likely be next Friday 2/17. We'd love to see you there if you're in the > area! It's pretty densely packed on Friday afternoons, but the beer > selection is second to none. And rumour has it that the Mad Taco is > slated to open this week as well... We're resisting the urge to have a > Friday 'conference' at Mad Taco and then retire to Three Penny for > debriefing... > > Rubin Bennett > rbTechnologies, LLC > 1970 VT Route 14 South > East Montpelier, VT 05651 > > (802)223-4448 x101 > http://rbtechvt.com > > "I cannot believe that the purpose of life is to be happy. I think the > purpose of life is to be useful, to be responsible, to be compassionate. > It is, above all to matter, to count, to stand for something, to have made > some difference that you lived at all." > Leo Rosten 1908-1997 > >
