On Jul 22, 2022, at 9:04 AM, Kevin Bourrillion <[email protected]<mailto:[email protected]>> wrote:
Note that *some* decisions which produce strong initial antipathy in the minds of users will actually become good teachable moments! "Here's why the reaction you had was tied to old assumptions that we are intentionally leaving behind for these good reasons." Even a user who doesn't agree with the decision can still hang their learning onto this. In fact I think some of the *best* teachable moments will be like that. This seems like a really good piece of wisdom to hold on to in all of our terminology/model discussions. Unintuitive != bad. Thanks!
