*!! Green Card, or US Citizens !!*
*Position: ServiceNow Admin/Dev Location: Morrisville, NC Duration: 6 Months Contract Company: Extreme Networks* *Job Description:* We are looking for a Senior Certified ServiceNow Administrator capable of managing and developing core and custom solutions in our ServiceNow environment. You will be responsible for configuring, administering and maintaining the ServiceNow ITSM tool and additional applications and modules. This role will work with the Management leadership and developers to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow. Below are the current area of services: Configuration and Customization of the ServiceNow platform, including workflow creation Build service requests and record producers based off of customer requirements Import and export data between Service-now and other systems Assist in creation of Views for reporting purposes Must analyze and fully understand user requirements and current procedures in order to improve system capabilities Participate in Agile/Scrum End user support Customize the core applications using Business Rules, UI Policies and UI Actions Performs system and integration testing Responsible for Patching, Hotfix and Upgrade oversight Manage and request of Clones from Hi Reporting support SLAs Training This is a client-facing role and therefore this person must have excellent communication and writing skills and be customer service-oriented. Client-focus skills are a must. *Candidate Qualifications:* Experience working with ITSM tools Experience with Incident, Problem, Asset, Change, Service Request, Configuration Management, Knowledge Management, SLAs) in ServiceNow Experience customizing the ServiceNow Platform Deep understanding of system and ITSM core configurations in ServiceNow Experience with implementations and/or migrations to the ServiceNow platform Understanding of integration capabilities in ServiceNow platforms. Able support, bi-directional integrations between monitoring tool and ServiceNow. Able to support external data feed integration to an external reporting engine. Excellent customer service skills a must Excellent writing skills *Specific Skills Required:* At least 3 years in total working with the ServiceNow Platform Understanding of ServiceNow IT Operations Management, Security Operations, IT Service Management, Business Management and Service Management Experience developing custom applications and customizing OOB application using ServiceNow Previous hands on experience Administering, implementing and configuring ServiceNow Extensive experience creating Service Requests and Record Producers Formal ServiceNow Administration training or certification Experience customizing core applications using UI Policies, UI Actions and Business Rules ITIL Certification My Best, Kavi Johnson| *Sr. Technical Recruiter CAT Technology, Inc *[email protected] Voice: 201-257-5081 Ext348 Fax: 201-342-2385 www.catamerica.com -- You received this message because you are subscribed to the Google Groups "VB.NET 2003 Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/vbnet2003group. For more options, visit https://groups.google.com/d/optout.
