Hello ,
Hope you are doing great!

Please find the below mentioned job description and if you are interested
revert back with the updated resume to [email protected]





*Position: Java Developer Location: South Deerfield, MADuration: 6+
MonthsMust have:* Java, J2ee, Production Support

*Job Description:*
L2 / L3 and L4 Support service for Yankee Candle Fund Raising Applications

*Level 1 (L1) Support:*

   - Reactive monitoring of App logs and Jobs as needed, rerun or
   scheduling adjustments
   - Basic health check and application monitoring and measurement

*Level 2 (L2) Support:*

   - Act as the initial point of contact for all issues raised for the
   applications in scope
   - Triaging for all issues
   - Resolution of issues not requiring 3rd party vendor coordination (L3
   Application team and L4 product teams)
   - Identify & route issues to the appropriate third party vendors (MKS,
   Rackspace, etc.)
   - Providing assistance restoring application availability during service
   interruptions
   - Track all incidents using Heat Incident management solution
   - Coordination with the L3 and L4 teams (MKS etc.) and infrastructure
   hosting partners (Rackspace, etc.)
   - Coordination with business users and stakeholders

*Level 3 (L3) Support:*

   - The support includes resolution for P1, P2,P3 & P4 tickets
   - Root Cause Analysis
   - Preventive and corrective activities


-- 
Thanks & Regards
Mahesh Gurram
Lead IT Technical Recruiter
Desk No: 703-738-6662 Ext: 2152
Email: [email protected] <[email protected]>
*www.axiustek.com* <http://www.axiustek.com/>

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