On Mon, Mar 25, 2013 at 1:35 PM, Mark Filipak <
markfilipak.virtual...@gmail.com> wrote:
> Is this the place to ask support questions?
>
> Thanks - Mark.
>
This is a community mailing list, for Virtualbox users to ask questions and
get answers from other users.. and also there's over a handful (at least
seven last time I checked) Virtualbox developers and Oracle employees
subscribed to it.
There's also web based forums at https://forums.virtualbox.org/
Some of us prefer a mailing list.
So, welcome, and ask away :) *
FC
* see also
https://www.virtualbox.org/wiki/User_FAQ
///
Before reporting a problem, you should be aware that due to limited
resources support for non-paying customers is done on a best-effort basis.
Of course all issues are of interest to us, but we have to focus on those
which are most likely to cause problems for paying customers, sometimes at
the expense of issues which mainly affect a particular group of non-paying
users.
All bug reports are read by developers. If no developer has commented on an
issue it is probably a sign that they did not feel that they had something
useful to say about it. In this case it can be helpful for users who are
affected by the issue to investigate it together to find out as much as
possible about it. Developers are more likely to pick up an issue if it is
clear what is involved and it has been well analysed by the people who can
reproduce it - and if they have enough information to reproduce it
themselves!
As the reporter of a problem, it is your responsibility to provide as clear
and accurate information as you can. Below are key pieces of data you
should provide when requesting help from a
forum<https://forums.virtualbox.org/>,
mailing list <https://www.virtualbox.org/wiki/Mailing_lists> or when
reporting a bug in the public bug
tracker<https://www.virtualbox.org/wiki/Bugtracker>.
*Environment:*
- Version of VirtualBox installed (e.g. 4.2.2)
- Type and version of the Host Operating System (e.g. openSUSE 12.1,
Windows 7 SP1, etc.)
- Type and version of the Guest OS
*Problem:*
- What are you trying to accomplish
- What did you expect and what was the result?
///
--
During times of Universal Deceit, telling the truth becomes a revolutionary
act
- George Orwell
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