At 10:54 05/10/2002 +0200, Craig Avnit wrote:

>Why not change the hard limit compiled in to one that works for you and
>i.e. Instead of the 1 day limit drop it to 1 hour or thirty minutes or up
>the number of messages in the one day period.

That's my second option (below), and it is a work-around, but the original 
bug still exists.  And frankly, as long as the bug exists, others will be 
bitten.  In the meantime though, I've done exactly what you suggest.

-- Steve

>-----Original Message-----
>From: Steve Fulton [mailto:[EMAIL PROTECTED]]
>Sent: 05 October 2002 10:01
>To: vpopmail list
>Subject: [vchkpw] Major autorespond problems.
>Hi all,
>Some of you may recall my recent troubles/complaints with autorespond
>(which is required for the QmailAdmin package), and how I went about trying
>to solve it.  For what its worth, my efforts appear to have failed.  Let me
>I have had a number of complaints from a very large corporate client
>regarding delayed e-mails.  These complaints are getting steadily
>worse.  Some can be attributed to issues not related to the function of the
>mail server in question, but unfortunately most can.  To best explain what
>is happening, I am going to demonstrate how this situation comes about,
>step by step.
>1.  High-powered corporate executive sends out many e-mails to many
>employees each day.  This executive follows company policy and CC's herself
>on every message she sends.  She also, like many in her company, makes use
>of the vacation/autoresponder function within QmailAdmin daily.
>2.  Executive sends 5 e-mails one morning.  She notices that she receives
>only 3 of her CC'ed copies, and receives the others later (ranging from 1
>to 5 days, usually during the weekend [clue!]).  She receives complaints
>from others, who also use vacation/autoresponder [clue!].
>3.  Diligent sysadmin checks logs .. delivering okay.  Sysadmin checks
>queue .. hmm, missing messages in queue.  Sysadmin -HUP's qmail-send and
>see's some messages delivered, sometimes, and sometimes none.  Sysadmin
>checks logs, and see's messages from autorespond saying too many messages
>received from user, delaying.
>I hope you're still with me.
>This is what I believe is happening:  The messages are being delivered, and
>auto-responses are being sent until the hard-coded limit of 3 messages in
>86400 minutes (1 day) from a single user are received.  Then autorespond
>does not send an response to the sender, and for some reason, the original
>message is NOT delivered and is re-queued for later.
>That is not acceptable.
>This problem occurred using an unmodified autorespond (2.03) and using my
>modified version of that program (which was supposed to pass the proper
>error codes to vdelivermail).  Has anyone else experienced this?
>There are three ways I can approach solving this:
>1.  Remove the vacation/autorespond option from my
>customers.  Unfortunately this is not an option.
>2.  Modify QmailAdmin to increase the autorespond limits it creates within
>the users .qmail file.  I'm tempted to increase them 100 fold just to save
>some hassle, but this doesn't solve the overall issue.
>3.  Work to fix this, even if it means modifying autorespond again.  And
>there is also the possibility that autoresponder isn't the entire problem,
>but vdelivermail as well (which explains why I'm posting this on the
>Vpopmail list).
>So, without further ado, a little help?
>-- Steve

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