I am sorry but we did not understand your email to Ascentive. It either did not make
sense, made contradicting statements, or your request was not stated clear enough.
If you could please explain exactly what it is that you need to know in a brief and
straightforward manner, I am sure that I will be able to better assist you. We want
to help you! Please use the following link to send your message:
Please keep the following tips in mind when writing to Ascentive:
* In replies, please type your message at the top of the email, not at the bottom or
middle (unless stated at the top of the message). Messages typed at the bottom or
middle of the email may not be seen as they blend in with the old message.
* We send a ticket number (T2004042601G3) to track email correspondence, please keep
this number in your subject line for ease of order and conversation tracking.
* Please be clear in your message so that we can understand your request.
* Please do not type in all capital letters as these are very difficult to read.
* Make sure that you have typed the information into the message box and not the
* When you describe (in full detail) what your problem may be, please include the name
of the program you are having difficulty with.
* If you received any errors using the software, please include the exact error
messages, error numbers, and error report (if one was given).
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credit card number, for example) so we can locate your order in our database to assist
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* Before sending your message, have you looked for your problem in our online support
Once we receive your revised message, we will attend to your question as quickly as
possible! We appreciate your assistance, and thank you for writing to Ascentive!