On Monday 13 June 2005 20:48, Andrew Hodgson wrote:
> I have a Vpopmail with aliases set up with more than one user in the
> alias:
>
> sales joe.blow, john.smith

Hi Andrew,

Why are you using multiple-recipient aliases?  IMHO aliases should never be 
used for more than one recipient - they simply aren't intelligent enough.

I'd recommend setting up an ezmlm-based mailing list for your sales team.  
This will handle delivery failures without duplicate deliveries, can work in 
exactly the same way as far as your users are concerned, and is a lot more 
configurable (plus the members can actually filter properly using the List-Id 
header (filtering by To address is a bad idea and won't be 100% accurate).

Further, it would be a good idea to configure the MUAs of all members to have 
an additional profile for sending messages *from* the sales address (so that 
any replies from the customer go to everyone), and set that profile up to 
automatically BCC the sales address on any sent messages (so that the rest of 
the team knows when one guy takes care of something).  MUA support for these 
options varies, though, so it may not be useful advice to you depending on 
what you're using.

If you do want to BCC the mailing list, you'll need to edit the editor file 
inside the mailing list directory and change "ezmlm-reject" to "ezmlm-reject 
-T".

Cheers,
-- 
Casey Allen Shobe | http://casey.shobe.info
[EMAIL PROTECTED] | cell 425-443-4653
AIM & Yahoo:  SomeLinuxGuy | ICQ:  1494523
SeattleServer.com, Inc. | http://www.seattleserver.com
Cheers,
-- 
Casey Allen Shobe | http://casey.shobe.info
[EMAIL PROTECTED] | cell 425-443-4653
AIM & Yahoo:  SomeLinuxGuy | ICQ:  1494523
SeattleServer.com, Inc. | http://www.seattleserver.com

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