Some more on RDP and new users. IMHO, one of the *very* desireable features of Microsoft's RDP Client is the ability to "map" the user's local disks for the remote computer.
This provides a bunch of benefits - such as easy access to data on the user's local machine and easy storage of results on the user's local machine. But, for new users, it is often far from obvious how to get this benefit. Sometimes, it appears, the RDP client comes with this feature enabled. When enabled, a warning box appears at connection time asking the user if it is ok to expose the local disks to the remote machine. But sometimes this feature is not enabled, and the typical new user doesn't know what's going on - just that local storage is not accessible. How to enable this feature? It's an option, and exactly where it is seems to differ among different versions of the client software. I have done a fair amount of training of new users via telephone conference call - where I can't see what they see. My solution has been to ask them to click on options, or whatever, and blunder around a bit looking for a check box. So far, everyone has been able to find it, even when it doesn't appear in exactly the same way it does on the computer I'm using. A useful method I've developed is to have my entire "class" log in to the same image, and I'll do the same. That way I can go with them step by step. --henry schaffer P.S. I'm not sure it's worth the effort to try to find every RDP client version and writeup a procedure for each one. If you do that, however, please let me know and send me your writeups. :-)