*Hi,* *We are in urgent need of consultants for these below requirements, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position*
* * Please send resumes to *[email protected]* ** * * *Title ** **:* *AX Support Engineer* *LOCATION** **:* *Irving, TX* *DURATION** **:*6 months -1 year. * * * * * * *Relevant Experience (Yrs.) : 5-7 years* *Technical/Functional Skills * · Minimum of two years of Dynamics AX experience (Preferably Dynamics AX 2009) · Services support – Understanding workflow processing between services · Extensive knowledge on T-SQL Scripting, Stored procedures and Jobs (SQL Server 2008) *Roles & Responsibilities * · Operational Process Management Skills – ITIL (5+ Years) · Very strong communication skills · Incident / Change Management · Configuration management · Quick learning and documenting · Prioritization of requests · ONCALL Rotation · Tier 2 Support , drive the resolution along with managing the response time · Troubleshoot PRODUCTION issues technically and functionally and resolve them to closure · Coordinating with Tier 1 Support to address the ticket/incident for quicker resolution. Follow up on issues. · Analysis of reports received by partner teams and follow up. · Daily and weekly status report or metrics by highlighting the incident status · Write bugs describing issues found that need to be tracked and/or resolved. · Analyze the integration issues and support technically by validating the Loggings · Managing End user's permission on Terminal servers and on application · Monitoring the application services for quick resolution of PROD issues · Ticket/Incident Triaging with Onshore counterpart · Work with test, Dev and PM teams for addressing critical issues · Contribute to service review metrics · Shift coverage Accountabilities: -Monitor and resolve incident queue - Manage escalations · Release management in in PPE & Production · Should have exposure on the data validation before the data is moved from one system to the other. · Patch deployment on the servers · Service account password update · Setting up SCOM / custom monitoring Area Desired Range Actual Range Ax 7-8 Windows 3-4 Networking 2-4 SQL Basics 6-8 SQL Scripting 6-8 Database Schema Design 2-3 High Availability Solutions 3-4 Disaster Recovery 3-4 Performance Tuning & Troubleshooting 3-4 Process Rigor 5-8 Analytical Skills & Problem solving aptitude 6-8 Learning aptitude 6-8 Communication skills 6-8 Total Score 62-91 Location: Thanks & Regards……….*** *** Majid Khan | Senior Executive --- Recruitment [email protected] <[email protected]%20> US Tech Solutions Inc *| *Jersey City, New Jersey. Voice: 201-524-9600 Ext : 132 Fax : 201-524-9601 *http://www.ustechsolutions.com* <http://www.ustechsolutions.com/> Jersey City, NJ-07302 -- You received this message because you are subscribed to the Google Groups "Vendors" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/vendors?hl=en.
