*Dear Candidate,*
*We have an urgent opening for * *Telecom/VOIP Engineer** and I have sent you a job description ,Please go through it and let me know if you are comfortable with it and also send me your updated resume ASAP as applicable (**Updated Resume with your Employer Details** ) .* * Title: Telecom/VOIP Engineer * * Location: Pleasanton, CA* * Start date: ASAP* * Duration: 6- 12 Months* *Top 5 Skill Sets:* · 7+years of VoIP · 5+years Supporting call center operations · Avaya hardware and troubleshooting management · Understanding and adhering to ITLT change management · Ability to generate Metric data *Job Duties and Responsibilities:* · Troubleshoot and implement VoIP systems and services based on Avaya technology. · Work with management to ensure optimum operation of current VoIP systems for Call Center needs. · Work with Cloud Engineering to ensure that VoIP systems meet service level expectations in both current and proposed infrastructure implementations. · Well versed on Avaya hardware and software. · Very knowledgeable with Call Center Applications, both from a support and operations perspective. · Provide on-site and remote technical assistance to other resources and to customers · Provide VoIP systems design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering and optimization, maintenance strategy. · Maximizes VoIP systems performance by monitoring performance; troubleshooting VoIP problems and outages; scheduling upgrades; collaborating with others on VoIP optimization. · Understand and generate metrics data. *Required Experience:* - Minimum of 7+ years related VoIP support experience, preferably focused on Avaya. - At least 5+ years supporting Call Center operations. *Technical Skills:* *· **Avaya hardware troubleshooting and management* *· **Avaya IC/CM troubleshooting and management* *· **Call Center support skills* *· **Understanding and adherence to ITIL change management* *Professional Skills:* *· **Experience managing VoIP system services and similar support provided in a client/vendor relationship* *· **Ability to act as a consultant and provide recommendations to the IT / Design Team.* *· **Ability to operate as independently or as part of collaborative effort* Best Regards *Anupam Amita* Technical Recruiter P-201-285-8031 * 104 | F- 201-526-6869 *APETAN CONSULTING LLC* 72 Van Reipen Avenue # 255 Jersey City, NJ 07306 [email protected] <[email protected]> http://www.apetan.com *Disclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at * *[email protected]* <[email protected]>* and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e mails to you. We are sorry for the inconvenience.* -- You received this message because you are subscribed to the Google Groups "Vendors" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/vendors. For more options, visit https://groups.google.com/d/optout.
