Hi, Please check and let me know
Kindly Mail me at : [email protected] Urgent Req Role: Configuration Manager- ServiceNow Location: Sterling, VA 20166 Duration: 6 Month Mode of interview: phone then onsite Replacing one of her contractors; she is motivated to move fast, needs someone to start quickly. Bonus/ideal is if they’ve done some of that management work as well but that’s not required Company Bio: First real-time provider of cloud information services and data (General tech stacks: Openstack, Big Data, AWS, Heroku, Groovy, Java, noSQL, node.js, etc.). Responsible for maturing the Configuration Management practice within company's Infrastructure & Operations. - Engineer and administer service management processes for asset and configuration management - Define technology requirements for asset and configuration management (e.g. CMS/CMDB) - Model data repositories and key relationships (e.g. system to service mappings) - Ensure service asset and configuration repository data integrity - Ensure accurate assessment of the service risk and impact of proposed changes - Ensure accurate assessment of the service impact of system failure - Ensure accuracy of financial asset data in CMDB and IT Asset (ITAM) repositories - Identify critical success criteria's and develop/report on KPI's that adequately measure success - Manage a continual improvement plan for configuration & asset management skills, processes and technologies *Required Experience:* - Experience and strong subject matter expertise with IT Service Management processes including Configuration Management, Change Management, Incident/Problem Management, and Release Management - Experience with Agile, and Continuous Integration/Delivery/Deployment development methodologies - Experience with quality assurance standards such as ISO and SOX - The ability engineer/execute on process in support of strategic direction - The ability to interact with regulatory bodies such as internal and external audit agencies - The ability to operationalize processes and tools from requirements through engineering and deployment - The following are also required; - Excellent influencing skills. - Strong people management and people development skills. - Good interpersonal and employee relations skills in managing global resources. - Strong process and organizational skills. - Configured Service-Now toolset in accordance with ITIL best practices to support Configuration Management. - Created ITSM data models, collected and defined the requirements for implementation with Service-Now toolset. - Established Configuration Management culture by working with owning teams to ensure they are managing configuration information of their assets, including overseeing audit reporting and compliance dashboards. - Developed IT Service Management KPIs, audit reporting, and compliance dashboards to evaluate effectiveness and efficiency of ITSM processes. - Developed ITSM Policies and Methods & Procedures documentation. - Worked with the process owners to integrate the CMDB information into Asset Management, Incident Management, Change Management, Service Requests and other ITIL processes. - Expanded the CMDB definition to include the following: Storage Devices and Relationships, Database Configuration Items, Applications Dependency mapping, IT Asset Management. Thanks Abhishek [email protected] 201-620-9700*118 Apetan Consulting LLC -- You received this message because you are subscribed to the Google Groups "Vendors" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/vendors. For more options, visit https://groups.google.com/d/optout.
