Hi
Hope you’re doing great this is Javed from Pace Solutions Inc. We have an urgent requirement as follows: *Position: Application Production Support Developer Location: Chantilly, Virginia Long Term* *Needed Only Locals & US Citizens who can go in person if required.* *Needed to undergo **Public Trust Clearance **.* *Job Responsibilities* · Provides technical support and ensure that IT services are delivered to meet business needs. · Receives and responds to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate. · Exhibits proficient technical skills and excellent customer service. · Completes hardware upgrades and repairs, troubleshoots software, and completes other technical and non-technical tasks as necessary. · Works on special projects as needed. · This role requires the team member to be on Tier III support for production- application fixes and doing the majority of coding to address production issues. *Project Overview* This project requires Level 2 and Level 3 application support for a set of platforms, middle tiers, databases, COTS products and standardized tools currently within the scope of the task order, including iOS and Android mobile applications. The required services include but are not limited to: · Operations and Maintenance (O&M) support (Level 2 and Level 3 application support, such as troubleshooting production issues, code break/fix, and POA&M remediation). · Establishing, maintaining, and adhering to Information Technology Infrastructure Library (ITIL) practices in performing application support functions. · Operational support, which includes working with ADD and other OIT components to diagnose issues that impact the performance of the application or enhancement after an application release. · Application development and testing of minor application enhancements/minor releases and COTS configuration and integration. · Application monitoring and maintenance tasks, such as performing availability checks, querying background processing statuses, monitoring application performance, generating reports, and maintaining service accounts and their passwords. · Break/fix support, which includes all activities required for diagnosing, debugging, developing/coding assisting with promoting the software to production and performance quality assurance on software defects after the application release. · Data repair operations. · Communication with customers for system outages and trouble resolution. · Management of access and authority for remote desktop support as required for application support, privileged access requests, and support tools · Management and prioritization of application related incidents, escalation of reported incidents, triage and troubleshooting, resolution of technical issues, and Root Cause Analysis (RCA) for applications in the scope of this task order. · Creation and maintenance of standard operating procedures that address channels of communication with the TSA help desk (SPOC) and customer help desks. · Emergency and Non-Business Hour Application Support (i.e., outside of standard application support operating hours of 6:30AM to 9:30PM EST Monday through Friday) for Level 2, Level 3, and break fix high priority tickets that must be responded to when an action is required during non-business hours. Emergency support for High Priority tickets (Severity 1 trouble tickets) shall be provided on a 24 X 7 basis until the ticket is resolved. Application support may also be required outside of regular business hours for release deployments during maintenance windows, monitoring, or when working with other teams to troubleshoot issues. · Support with the preparation of various reports, briefings, data calls, presentations, graphic documentation, as well as for other day-to-day or ad hoc IT-related activities that arise on an unplanned basis and for which assistance is needed. · Knowledge transfer, system demonstrations, and input for training materials for the modules developed as part of this requirement. In support of the TSA.gov work, an annual two-day onsite admin-level training to key Public Affairs content publishers with a “class size” of approximately three to four individuals is required. · Support the development of Section 508-compliant surveys and polls, assist customers with development of survey requirements to include question development/format and reporting requirements, and maintain metrics on survey development. · Assist with the decommissioning of legacy applications. · The Government requires application support as follows: o Application Support Hours: Monday – Friday 6:30 AM EST – 9:30 PM EST o Emergency Support Hours: Monday – Friday 9:30 PM EST – 6:30 AM EST and on weekends. *Technical Skills:* *Mandatory Skills:* Minimum of 3 years of experience in supporting production systems in the majority of the below listed technical stack: o HTML, PLSQL, C#, .NET, Microsoft Dynamics CRM, J2EE, Java & JavaScript, Struts, TopLink, XML, Oracle Application Express · Proven ability to lead a team of Tier II and Tier III production support staff in issue resolution · Good communication (oral and written) and interpersonal skills · Good organization, multi-tasking, and time-management skills · Strong attention to detail and excellent customer service Thanks & Regards, *Javed Mohammad* IT Recruiter Pace Computer Solutions Inc. (An Inc. 500 Company) *10500 Little Patuxent Pkwy, Suite 310* *Columbia, MD 21044* Dial In: 443 539 0949 Ext 208 [email protected] www.pace-solutionsinc.com *****Awarded 2009 , 2010 & 2011 Best of Columbia Award by the US Commerce Association ***** *Pace Computer Solutions, Inc. is a registered user of E-Verify* The contents of this message and any attachments are intended solely for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to privilege. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender and then destroy this message and its attachments. 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