Hi
Hope you’re doing great this is Javed from Pace Solutions Inc. We have an urgent requirement as follows: *Role: Sr. IVR Developer* *Location: Frisco, TX* *Technical Skills:* • 5+ Years of Industry Experience working with Contact Center Technology (Financial sector preferred) • 5+ Years of Technical Experience with “Hosted” IVR and Advanced Speech Systems (Genesys a plus) • Experience in managing large multi-site contact center implementations • Experience managing development teams working with IVR & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop • VXML based IVR platforms such as CVP, GVP, AVP/AEP, etc. • Integration with the various back-end data systems, servers and adjuncts: o Web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic, etc. o NICE, Genesys, etc. o Web Services, HTTP/XML o Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix) o Reporting • Experience in writing technical design specifications for IVR and Speech applications • Experience in developing call flows for complex applications • Successful track record of developing speech applications for contact center operations • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications • Strong knowledge of IVR, Speech Engine, Back-end, Reporting, and CTI architecture • Strong knowledge of various speech engine capabilities and tuning concepts • Strong business analysis, requirements, design and documentation skills • Ability to communicate both functional and technical concepts to the client • Call Recording , Predictive dialing and WFM a plus • International experience a plus • Customer service skills a must • Bachelor's Degree or equivalent years of experience Thanks & Regards, *Javed Mohammad* IT Recruiter Pace Computer Solutions Inc. (An Inc. 500 Company) *10500 Little Patuxent Pkwy, Suite 310* *Columbia, MD 21044* Dial In: 443 539 0949 Ext 208 [email protected] www.pace-solutionsinc.com *****Awarded 2009 , 2010 & 2011 Best of Columbia Award by the US Commerce Association ***** *Pace Computer Solutions, Inc. is a registered user of E-Verify* The contents of this message and any attachments are intended solely for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to privilege. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender and then destroy this message and its attachments. Do not deliver, distribute or copy this message and/or any attachments and if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this -- You received this message because you are subscribed to the Google Groups "Vendors" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/vendors. For more options, visit https://groups.google.com/d/optout.
