Hi,

Please check and let me know.



*Title: Salesforce Architect *

*Location: Los Angeles, CA*

*Mode: Phone*



·         Experience in Salesforce (SFDC) Sales and Service Cloud,
application development, customizing user interfaces & business logic.

·         Full life-cycle software development (SDLC) experience delivering
new products, features, platforms starting from conceptual level,
architecture, database design through maintenance stage in high technology.

·         Gathering requirements from users, system analysis & design,
workflow development, database design, overseeing development, enhancing
systems for future growth, streamlining business processes, system
configuration, evaluating new technologies etc.

·         Collaborating with Product Managers, Finance team, Architects and
DBA’s for implementing new features and application enhancements.

·         The ideal candidate must have working experience as Solution
Architect and UX Specialist.



*Resource Requirements:*

·         5-6 years of Salesforce experience

·         2+ years of Call Center and Healthcare experience

·         Ability to work onsite at Los Angeles



*Project:*

·         Architect and design a Salesforce application for a Call Center
(Service Cloud) from scratch.

·         The project will use iterative development methodology and be
deployed in sprints.

·         The project team will include internal and external resources
from Client, other vendors and potentially Salesforce.



*The CRM will have to:*

·         Integrate with the Client’s Phone system to help identify callers
(Cisco)

·         Store Contact, Case and Activity information related to all calls

·         Perform Case management

·         Integrate with internal and external data sources (web services,
batch integration)

·         Provide state mandated reporting



Best Regards

*Mohit Arora*

*[email protected] <[email protected]>*

*201-620-9700 * 152 *

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