Hi,

Please check and let me know.


*Position: SR. Cherwell Administrator/Architect*

*Location: Dublin, OH 43017*

*Duration: 6 month contract *

*USC/GC/GCEAD*

*Mode: Phone and Skype*



*Must Haves:*

- 5-7 years of experience in IT best practices such as Change Management
and Service Desk Support.

- Strong understanding of ITL and ITSM toolset and framework.

-2 years of experience with Cherwell ITSM Software.

-2 years of Architect experience in any IT Field.

-Strong understanding of server, storage, and networking technologies.

- Expert knowledge of IT functions, processes, operations, configurations,
project management methodology, systems testing and design.

-Expert knowledge of DR planning for SaaS Solutions, LDAP.

-Expert knowledge of Windows OS, Command Line, Services, Tasks, Event/Log,
and Registry.

-Expert knowledge of Batch Files, Command Files, and SQL.

-Expert knowledge of Networking (TCP/IP, UDP), PCI-DSS, Web Browsers, and
Internet Protocols.

-Strong Communication and Analytical skills.

-Relaxed and patient individual with strong people skills.



*Plusses:*

-Bachelor’s Degree in Computer Science or any related field.

-Project Management Experience.

-Experience with gathering requirements for processes.



*Day-To-Day:*

*-*Collaborates with various internal teams to understand critical business
processes and translate that process into an ITIL format input into the
ITSM tool.

*-*Directs and maintains the work stream and sets the priority for items as
approved, quality checked, optimized, implemented and maintained.

*-*Directs and educates product update information in various forms
including forecasts, reporting, notices and formal and informal education
session planning.

*-*Participates in team development of processes for problem determination
which ensures maximum systems/services availability and enhances the
productivity of staff members.

*-*Mentor and supervision of Jr. Staff and sets expectations for key
milestones for development goals as well as supporting project tasks.

*-*Responsible for outlining and communicating team driven initiatives and
innovation to management for internal and business aligned teams.

*-*Responsible for collecting and maintain PKI related performance metrics
as required by management.

-- 
Best Regards

*Mohit Arora*

*[email protected] <[email protected]>*

*201-620-9700 * 152 *

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