Hi Folks, Please share the suitable resource for this Position. Please share the Visa Copy and Photo ID Proof of your consultants. at *manish.gu...@nityo.com <manish.gu...@nityo.com>* =================================================================
*Role : IVR Solution Design Consultant* *Work Location : Pleasanton, CA* *Duration of assignment (in Months) : 12+ months* *Relevant Experience: 8+ Years of Business Analyst / Solution Architect with IVR experience* *Technical/Functional Skills* • Experience in Requirement gathering, designing Use Cases and developing process based solutions • Experienced in Call Center Technologies and IVR automation • Enterprise Systems Integration experience with Contact Center IVR and helpdesk Applications, IR Call flows, VUI design and web services • Enterprise systems integration experience to include mainframe and distributed systems • Experience in analysis, design, development, and deployment of large scale multi-tier enterprise application systems • Strong written and verbal communication • Experience with Microsoft Office Suite of tools • Knowledge of SOAP/XML/WS Security • Ability to thrive in dynamic, fast-paced software development environment • Experience in all phases of software development lifecycle including design, configuration and development, testing and implementation *Roles & Responsibilities* • Establish and maintain technical relationships between various stakeholders across multiple work groups to enhance existing call center site functionalities and troubleshoot issues that arise before/during/after deployment • Act as the single point for contact for work intake. • Create, manage, and update business requirements / solution designs and Change Request as per business needs and ensure technical risks/issues are well documented and communicated to project Stakeholders. • Communicate specifications and guidelines to ensure multiple simultaneous and inter-dependent deployments are managed well *Generic Managerial Skills* Business Analyst / Solution Design Consultant Thanks & Regards! *Manish Gupta* *Desk : **609-853-0818 **Ext. 2130* *Email : manish.gu...@nityo.com <manish.gu...@nityo.com>* -- You received this message because you are subscribed to the Google Groups "Vendors" group. To unsubscribe from this group and stop receiving emails from it, send an email to vendors+unsubscr...@googlegroups.com. To post to this group, send email to vendors@googlegroups.com. Visit this group at https://groups.google.com/group/vendors. For more options, visit https://groups.google.com/d/optout.
